Head of SMB Account Management Lead
vor 4 Wochen
About the Role
The Head of SMB Account Management will lead the SMB AM team in managing and owning partnerships with top SMB partners in Germany. This role is responsible for fostering and maintaining relationships with merchants and driving sustained growth together with them.
About the Team
The SMB AM team is a key part of the Wolt Germany organization, working closely with regional team leads and commercial leadership to achieve business objectives. As the Head of SMB AM, you will be a core part of this team, driving performance and growth of the SMB Merchant portfolio.
Key Responsibilities
- Lead the SMB AM team to achieve quarterly OKR targets and drive team performance into the green.
- Develop and implement strategies to build and maintain long-term business relationships with SMB partners.
- Collaborate with cross-functional teams, including Marketing, Sales, HR, Recruiting, and Finance, to understand merchant pain points and drive business growth.
- Represent the SMB AM team in key business meetings and communicate effectively with stakeholders.
Requirements
- Proven track record in Account Management with relevant experience in the German market.
- Strong analytical skills and data-driven approach to decision-making.
- Business-level proficiency in German and English languages.
- At least 2 years of experience in managing team leads and driving business growth.
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