Help Desk Support Specialist

vor 4 Wochen


Wiesbaden, Hessen, Deutschland PZI International Solutions, Inc. Vollzeit
PZI Group is seeking a highly skilled Help Desk Support Specialist to join our team at IMCOM-E HQ in Wiesbaden, Germany. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless operation of our enterprise systems.

Key Responsibilities:

* Provide expert-level technical support for hardware and software issues, including desktops, laptops, printers, and scanners
* Process NIPR, SIPR, and VPN account requests
* Serve as the primary point of contact for processing VIP 119/trouble tickets
* Maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts
* Collaborate with the ETNOSC AD Team or the ESD to troubleshoot issues

Requirements:

* Active SECRET clearance
* US citizenship (Non-TESA status)
* German resident visa or German work visa
* IAT II (Security+) certification
* 2+ years of experience in Windows 10 Professional, Microsoft Active Directory, and Storage Area Network (SAN) administration

If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

Job Requirements

* Excellent communication and customer service skills
* Ability to build and maintain relationships with customers, peers, and support partners
* Active Directory Administration
* Windows Desktop Support and MS Office Support

Job Posted by ApplicantPro

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