Help Desk Support Specialist

vor 4 Wochen


Wiesbaden, Hessen, Deutschland PZI International Solutions, Inc. Vollzeit

We are seeking a highly skilled Help Desk Support Specialist to join our team at PZI International Solutions, Inc. in Wiesbaden, Germany.

The ideal candidate will have demonstrable experience in fielding, managing, configuring, repairing, and system programming aspects of hardware desktop support in an enterprise setting.

Key responsibilities include:

  • Providing basic Command, Control, Communications, Computers and Information Management (C4IM) Service and Support
  • Supporting end-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners
  • Processing NIPR, SIPR & VPN account requests
  • Serving as Primary point of contact for processing VIP 119/trouble tickets
  • Maintaining NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts
  • Coordinating with the ETNOSC AD Team or the ESD, as necessary, to troubleshoot issues
  • Creating or updating existing 119/trouble tickets
  • Entering daily work in an internal contractor ticketing system and ITSM
  • Installing and configuring Army NIPR/SIPRNet images on computers
  • Performing hardware/software additions, moves, and changes
  • Supporting VTC requirements as necessary (setup meetings, monitor, troubleshoot)
  • Participating in mobility administration as needed by the organization (iPhones)
  • Analyzing system faults, troubleshoot, and run diagnostic tests on hardware to detect problems
  • Providing weekly and monthly status reports documenting work performed

The successful candidate will have excellent communication and customer service skills, with the ability to build and maintain relationships with customers, peers, and support partners.

Active Directory Administration, Windows Desktop Support, and MS Office Support are essential skills for this role.

PZI International Solutions, Inc. is an equal opportunities employer and welcomes applications from all qualified candidates.



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