Technical Customer Support Specialist

vor 1 Monat

Wiesbaden, Hessen, Deutschland Abbott Vollzeit

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, sales and marketing. They are located at Abbott's German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena and Hamburg.

Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:

  • Career development with an international company where you can grow the career you dream of
  • An attractive benefits package (e.g. attractive Abbott Pension Plan, a company bike, employee stock purchase program)
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
  • A challenging position in a fast-growing crisis independent industry
  • To become part of a dynamic, highly educated, highly skilled, and motivated team
  • Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
  • Multi-national environment, where we foster the development of our talents within the enterprise

Abbott's Diagnostics Division in Wiesbaden is looking for a

Technical Customer Support Specialist (m/w/d)

based in Wiesbaden-Delkenheim.

In the role of a Technical Customer Support Specialist, you will provide accurate and timely assistance as well as troubleshooting for our products in the diagnostics division to maintain and improve the organization's customer relationships.

Responsibilities

  • Communicate with customers (via phone, e-mail or online channels) to answer and troubleshoot technical enquiries related to our products (hardware, software and reagent issues)
  • Coordinate and dispatch field service engineer on-site visits
  • Work with cross-functional teams to propose, recommend and provide resolution to issues
  • Record information accurately in our quality management system

Requirements

  • Bachelor's or Master's degree in natural sciences (Biology, Chemistry, Physics, Pharmacy or related), or a completed vocational training in the medical technology field (MTA, BTA, CTA or related)
  • Experience in customer service
  • Clinical laboratory experience is a plus
  • Strong phone contact handling skills and excellent communication and problem solving skills
  • Ability to work in a team-oriented environment, multi-task, prioritize and manage time effectively
  • Multiple language knowledge is essential and language level needs to be suitable for customer exchange and technical troubleshooting activities.
  • Needed languages: Fluent in French and English. Preferably one additional language German or Italian.

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