Customer Support Specialist

vor 4 Wochen


Wiesbaden, Hessen, Deutschland Oxford Instruments Vollzeit

At Oxford Instruments, we are pioneers in high-tech tools and systems for research and industry. Our Materials Analysis group encompasses Electron Microscopy and Mechanical Microscopy products, Atomic Force Microscopes, Raman Microscopes, and Benchtop NMR.

As a Customer Support & Service Engineer, you will play a vital role in ensuring customer satisfaction and technical excellence. Your responsibilities will include:

Achieving 100% first-time installations by verifying instrument compatibility and delivering exceptional results
Diagnosing faults, performing on-site repairs, and providing calibration advice and training
Offering excellent customer support through various channels, including phone, email, and in-person interactions
Conducting preventative maintenance and ensuring timely repairs and shipment of systems and parts
Coordinating with the European team and headquarters to maintain positive customer relationships and facilitate ongoing communication
Keeping technical documentation up to date and staying informed about new products and technological advancements

Role requirements:

Education / Qualifications

  • BS/MS in Engineering, Electronics, Applied or Experimental Physics, Material Science, or equivalent practical experience
  • 3+ years of hands-on experience using and troubleshooting AFMs or similar high technology tools

Professional Skills/Abilities

  • Proficient in electronics and hardware troubleshooting, with soldering skills
  • Excellent time management skills to effectively handle complex technical problems
  • Ability to collaborate effectively with colleagues on challenging technical issues
  • Strong customer service skills to provide exceptional support
  • Fluent in both German and English languages (spoken and written)

Personal Qualities

  • Hardworking individual dedicated to the success of the business
  • Flexible attitude, open to unexpected changes in day-to-day timelines
  • Effective communication skills with colleagues, management, and customers, even in high-pressure situations
  • Willingness to travel worldwide, with at least 60% of the time spent on travel

At Oxford Instruments, we value our employees and offer a range of perks and benefits, including:

Join our secure and innovative company with an intercultural working environment and flat hierarchies. Alongside a competitive starting salary, you'll have opportunities for career development within our global organization, along with a healthy work-life balance.

We are committed to advancing scientific knowledge and technological progress. If you meet these essential requirements and are ready for an exciting career opportunity, please apply with your cover letter and updated CV.



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