Customer Service Support Specialist

vor 3 Wochen


Frankfurt am Main, Hessen, Deutschland ROOT GmbH Vollzeit
Stellenausschreibung

Kunde ist König bei ROOT GmbH. Unsere Kunden sind das, was uns antreibt. Deshalb suchen wir nach engagierten Mitarbeiterinnen und Mitarbeitern, die unsere Kunden mit Leidenschaft und Kompetenz unterstützen möchten. Als Kundenberater (m/w/d) sind Sie Teil unseres Teams und tragen maßgeblich zur Zufriedenheit unserer Kunden bei.

Was wir bieten
  • Befristete Festanstellung bei ROOT GmbH
  • Attraktive Vergütung mit flexiblen Komponenten
  • Leistungsbezogene Zulagen
  • Flexibles Gleitzeitmodell
  • Modernes und angenehmes Arbeitsumfeld
  • Weiterbildungsmöglichkeiten
Was Sie erwartet
  • Freundliche und kompetente Betreuung der Kunden per Telefon, E-Mail und Chat
  • Bearbeitung von Kundenanfragen, -beschwerden und -rückmeldungen
  • Unterstützung bei der Lösung von Problemen und Sicherstellung der Kundenzufriedenheit
  • Dokumentation von Kundenanfragen und -lösungen in unserem CRM-System
  • Beitrag zur kontinuierlichen Verbesserung unserer Serviceprozesse
Was wir uns wünschen
  • Abgeschlossene kaufmännische Ausbildung oder ähnliches
  • Idealerweise erste Erfahrung im Kundenservice
  • Erfahrung im Umgang mit einem ERP-System
  • Freude am Kundenkontakt
Abschluss

Unser Team freut sich auf Sie



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