Technical Support Specialist

vor 4 Wochen


Frankfurt am Main, Hessen, Deutschland Marathon Targets Vollzeit
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support to customers and supporting sales activities in Europe, with a focus on Germany and the Netherlands.

Key responsibilities include:

  • Operating and maintaining the Marathon system as part of the Marathon rental service.
  • Setting up the system in preparation for training, including transporting equipment to customer sites around Europe.
  • Discussing training with instructors and translating trainers' intent into software scenarios.
  • Range setup, including setting up communications equipment and surveying the range.
  • Operating the robots during training, including running training scenarios and monitoring targets' state.
  • Adapting the targets' behaviour on-the-spot according to progress of trainees and real-time directions from instructors.
  • Post-training activities, including target maintenance and charging, and reporting on training activities and target usage.
  • Liaising with Marathon head office in Australia to facilitate improvements based on actual usage.
  • Visiting customer sites to conduct maintenance/repair and training courses for system operation and maintenance.
Requirements
  • Prior military or law enforcement service.
  • Confidence operating computers.
  • A high mechanical aptitude and some basic experience with electrical debugging.
  • Ability to work in the field and a willingness to get your hands dirty.
  • Ability to work effectively without supervision.
  • Ability to deal with uncertainty and changing plans.
  • A willingness to occasionally work long hours and at night.
  • Holder of a valid driver's license.
  • Ability to travel.
  • Excellent interpersonal and communication skills.
About Marathon Targets

Marathon Targets designs, manufactures, and operates autonomous robotic target systems to provide the most realistic live-fire training in the world.

We are a growing worldwide company changing the way people train.



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