Technical Support Specialist
vor 4 Wochen
We are seeking a highly skilled and motivated individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support to customers and supporting sales activities in Europe, with a focus on Germany and the Netherlands.
Key responsibilities include:
- Operating and maintaining the Marathon system as part of the Marathon rental service.
- Setting up the system in preparation for training, including transporting equipment to customer sites around Europe.
- Discussing training with instructors and translating trainers' intent into software scenarios.
- Range setup, including setting up communications equipment and surveying the range.
- Operating the robots during training, including running training scenarios and monitoring targets' state.
- Adapting the targets' behaviour on-the-spot according to progress of trainees and real-time directions from instructors.
- Post-training activities, including target maintenance and charging, and reporting on training activities and target usage.
- Liaising with Marathon head office in Australia to facilitate improvements based on actual usage.
- Visiting customer sites to conduct maintenance/repair and training courses for system operation and maintenance.
- Prior military or law enforcement service.
- Confidence operating computers.
- A high mechanical aptitude and some basic experience with electrical debugging.
- Ability to work in the field and a willingness to get your hands dirty.
- Ability to work effectively without supervision.
- Ability to deal with uncertainty and changing plans.
- A willingness to occasionally work long hours and at night.
- Holder of a valid driver's license.
- Ability to travel.
- Excellent interpersonal and communication skills.
Marathon Targets designs, manufactures, and operates autonomous robotic target systems to provide the most realistic live-fire training in the world.
We are a growing worldwide company changing the way people train.
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