Anwendungsbetreuer/ Customer Support Specialist
vor 1 Monat
Wir suchen nach einem engagierten Anwendungsbetreuer/ Customer Support, der sich in die Herausforderungen der Patientenplattform einbringen möchte. Als Teil unseres Kunden-Teams wirst du die Krankenhaus-Patienten-Kommunikation reformieren und das digitale Gesundheitswesen von morgen mitgestalten.
Verantwortlichkeiten- Bearbeitung von Kundenanfragen via E-Mail, Telefon und Ticketsystem auf Deutsch und Englisch
- Ausräumen von technischen Hindernissen, auch unter Zuhilfenahme von Fernwartungs- / Remote Access Software
- Konfiguration der Patientenplattform beim Kunden inkl. der notwendigen Schnittstellenparameter
- Kommunikation und Koordination der Abarbeitung der Anfragen in Abstimmung mit den zuständigen Entwicklungsbereich
- Dokumentieren aller eingehenden Anfragen und Anforderungen im Kunden-Support in unserem Ticket-System
- Blick für Qualitätsstandards und Sorge tragen, diese einzuhalten und weiterzuentwickeln
- Testing und Backlinks von neuen Features
- Erfolgreich abgeschlossene kaufmännische Ausbildung, idealerweise mit IT-Bezug oder eine vergleichbare Qualifikation
- erste Berufserfahrungen im Support Helpdesk, Customer Support/Service oder Kundenbetreuung
- hohe Kunden- und Serviceorientierung
- Arbeitest eigeninitiativ und strukturiert, bringst Kommunikations-Skills mit und bleibst auch in stressigen Situationen gelassen
- Talent auch komplizierte Sachverhalte für Jeden verständlich zu machen
- Sicher in Deutsch (C1) und Englisch (B1-B2)
Eine sinnstiftende Aufgabe mit großem Gestaltungsspielraum in einem wachsenden Team. Flexible Arbeitszeitmodelle, Home Office-Lösungen und 27 Tage Urlaub. Ein attraktives Gehaltspaket, inklusive Erfolgsprämie und individuelle Weiterbildungsmöglichkeiten. Ein Büro in Berlin Mitte, Urban Sports Club, Kaffee, Obst, Snacks und Getränke sowie ein offenes und interdisziplinäres Team.
Wir freuen uns auf deine Bewerbung. Bitte beachte, dass wir nur Bewerbungen mit gültigem Visum akzeptieren. Wir bieten derzeit keine Visa-Verfahren oder Umzugsangebote an. Vielen Dank für deine Verständigung.
-
Customer Support Specialist
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland CRYTEK VollzeitData Privacy Support SpecialistCrytek is seeking a dedicated and detail-oriented Data Privacy Support Specialist to join our team in Frankfurt. In this role, you will handle privacy-related inquiries with precision and compliance, ensuring that the rights and privacy of our users are meticulously protected.As a Data Privacy Support Specialist, you...
-
Customer Support Specialist
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland CRYTEK VollzeitCustomer Support SpecialistAt CRYTEK, we are seeking a dedicated and detail-oriented Customer Support Specialist to join our team in Frankfurt. In this role, you will handle privacy-related inquiries with precision and compliance, ensuring that the rights and privacy of our users are meticulously protected. Additionally, you will provide crucial game...
-
Customer Support Specialist
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland CRYTEK VollzeitCustomer Support SpecialistWe are seeking a dedicated and detail-oriented Customer Support Specialist to join our team in Frankfurt. In this role, you will handle privacy-related inquiries with precision and compliance, ensuring that the rights and privacy of our users are meticulously protected. Additionally, you will provide crucial game support,...
-
Anwendungsbetreuer/ Kundensupport
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Find The Best Recruit VollzeitWir suchen einen engagierten Anwendungsbetreuer, der Teil unseres Kunden-Teams wird. Als Anwendungsbetreuer bist du an der Reformierung der Krankenhaus-Patienten-Kommunikation und der Gestaltung des digitalen Gesundheitswesens von morgen beteiligt.AufgabenBearbeitung von Kundenanfragen via E-Mail, Telefon und Ticketsystem auf Deutsch und EnglischAusräumen...
-
Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAs an OVHcloud Technical Support Specialist, you will provide quality technical assistance to our customers worldwide. You will be responsible for handling customer inquiries, troubleshooting issues, and providing solutions to technical problems.Main ResponsibilitiesManage customer support requests via various channelsConduct technical diagnoses and provide...
-
Technical Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitTechnical Support RoleAs a Technical Support Specialist at OVHcloud, you will be part of the CCO Department, responsible for providing high-quality technical support to customers worldwide. You will be the primary point of contact for customers, assisting them with the use of our cloud products and services.Main ResponsibilitiesProvide technical assistance...
-
Frankfurt am Main, Hessen, Deutschland DailyStaffWorks Germany VollzeitCustomer Support Representative - German SpeakerWe are seeking a skilled German language customer support representative to join our team at DailyStaffWorks Germany. As a customer support specialist, you will be the primary point of contact for customers in need of assistance with their mobile devices and accounts.About the Role:Communicate effectively with...
-
Pandora Jewelry Customer Support Representative
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Teleperformance VollzeitAbout the Role:We are seeking a highly skilled German speaking customer support representative to join our team at Teleperformance, working closely with Pandora, the world's most loved jewelry brand.As a customer support specialist, you will be the voice of Pandora, helping customers navigate their jewelry experiences and providing exceptional service to...
-
Cloud Customer Success Specialist
Vor 4 Tagen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitOverviewOvHcloud is a leading cloud provider offering a wide range of services to support businesses in their digital transformation. As an OvHcloud Cloud Customer Success Specialist, you will play a critical role in ensuring that our customers achieve their goals and get the most out of our solutions.Job DescriptionWe are seeking an experienced Cloud...
-
Customer Service Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Corporation Service Company VollzeitÜber Ihre RolleAls Customer Service Specialist bei Corporation Service Company sind Sie der Hauptansprechpartner für unsere Kunden aus aller Welt. In enger Zusammenarbeit mit unseren Kunden verantworten Sie das Portfolio von Domainnamen, pflegen und stärken Sie die Beziehungen zu unseren Kunden und sorgen dafür, dass unsere Kunden zufrieden sind.Ihre...
-
Customer Satisfaction Specialist
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Exide Technologies GmbH VollzeitCustomer Satisfaction SpecialistExide Technologies GmbH is seeking a highly skilled Customer Satisfaction Specialist to join our team in Büdingen. As a key member of our Motion division, you will be responsible for ensuring customer satisfaction and resolving any issues that may arise.Key Responsibilities:Implement preventive and corrective actions to meet...
-
Product Support Specialist
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Board VollzeitAt Board, we empower businesses to make informed decisions with our cutting-edge technology. As a Product Support Specialist, you will be part of a team that drives customer success and satisfaction.Key Responsibilities:Investigate and resolve complex technical issues related to the Board Platform.Collaborate with customers and internal teams to deliver...
-
Customer Support Professional
Vor 4 Tagen
Frankfurt am Main, Hessen, Deutschland Cross Border Talents VollzeitOur client, a leading global provider of customer engagement services, offers a unique opportunity for a highly motivated and skilled Customer Support Professional to join their team in Porto. This exciting role requires proficiency in German (C2) and English (B2), as well as a valid work permit for Portugal.Job SummaryWe are seeking a talented individual to...
-
Customs Operations Specialist
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland BDP International VollzeitJob Title: Operations Coordinator Customs BrokerageAt BDP International, we are looking for a highly skilled Customs Operations Specialist to join our team in Frankfurt. The ideal candidate will have experience in customs operations and a strong understanding of freight forwarding procedures.Key Responsibilities:Ensure customs entries comply with all laws...
-
Customer Support Specialist
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Enphase VollzeitAt Enphase Energy, we are revolutionizing the solar industry with our innovative energy technologies. As a Technical Support Professional, you will play a crucial role in helping our customers make the best use of their Enphase solar PV systems.We are looking for a highly skilled and passionate individual to join our team in Frankfurt. With our cutting-edge...
-
Customs Specialist for Product Optimization
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland DöhlerGroup VollzeitJob DescriptionWe are seeking a highly skilled Customs Specialist to join our team at Döhler Group. The successful candidate will be responsible for optimizing our products by adapting and changing recipes in compliance with customs and excise regulations.
-
Game Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland CRYTEK VollzeitJob DescriptionWe are seeking a skilled Game Support Specialist to join our team in Frankfurt, Germany. As a Game Support Specialist, you will be responsible for handling privacy-related inquiries and resolving technical issues related to game installation, performance, and network challenges.Responsibilities:
-
Clinical Sales Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Ovid Technologies GmbH VollzeitAbout Wolters KluwerWe are a global software and services company that has been innovating the way professionals and businesses work for 180 years. Our employees are at the cornerstone of bringing our vision to life.Job SummaryWe are seeking a Clinical Sales Support Specialist to serve as a clinical expert and advisor, providing support to the business and...
-
Executive Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Euro London Appointments VollzeitWe are seeking a highly skilled and organized Executive Support Specialist to join our team in Frankfurt. As an Executive Support Specialist, you will provide administrative support to our Partner/Director(s) and be responsible for diary management, travel arrangements, and expense processing.The ideal candidate will have at least three years of experience...
-
IT Support Specialist
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland AXA Investment Managers VollzeitAbout the RoleWe are seeking an IT Support Specialist to join our team at AXA Investment Managers. As an IT Support Specialist, you will be responsible for providing technical expertise and support to our employees in Germany. Your primary focus will be on managing and maintaining our IT infrastructure, including Active Directory, permissions, and Exchange...