Anwendungsbetreuer/ Customer Support Specialist

vor 1 Monat


Frankfurt am Main, Hessen, Deutschland Find The Best Recruit Vollzeit
Aufgaben und Herausforderungen

Wir suchen nach einem engagierten Anwendungsbetreuer/ Customer Support, der sich in die Herausforderungen der Patientenplattform einbringen möchte. Als Teil unseres Kunden-Teams wirst du die Krankenhaus-Patienten-Kommunikation reformieren und das digitale Gesundheitswesen von morgen mitgestalten.

Verantwortlichkeiten
  • Bearbeitung von Kundenanfragen via E-Mail, Telefon und Ticketsystem auf Deutsch und Englisch
  • Ausräumen von technischen Hindernissen, auch unter Zuhilfenahme von Fernwartungs- / Remote Access Software
  • Konfiguration der Patientenplattform beim Kunden inkl. der notwendigen Schnittstellenparameter
  • Kommunikation und Koordination der Abarbeitung der Anfragen in Abstimmung mit den zuständigen Entwicklungsbereich
  • Dokumentieren aller eingehenden Anfragen und Anforderungen im Kunden-Support in unserem Ticket-System
  • Blick für Qualitätsstandards und Sorge tragen, diese einzuhalten und weiterzuentwickeln
  • Testing und Backlinks von neuen Features
Qualifikationen
  • Erfolgreich abgeschlossene kaufmännische Ausbildung, idealerweise mit IT-Bezug oder eine vergleichbare Qualifikation
  • erste Berufserfahrungen im Support Helpdesk, Customer Support/Service oder Kundenbetreuung
  • hohe Kunden- und Serviceorientierung
  • Arbeitest eigeninitiativ und strukturiert, bringst Kommunikations-Skills mit und bleibst auch in stressigen Situationen gelassen
  • Talent auch komplizierte Sachverhalte für Jeden verständlich zu machen
  • Sicher in Deutsch (C1) und Englisch (B1-B2)
Vorteile

Eine sinnstiftende Aufgabe mit großem Gestaltungsspielraum in einem wachsenden Team. Flexible Arbeitszeitmodelle, Home Office-Lösungen und 27 Tage Urlaub. Ein attraktives Gehaltspaket, inklusive Erfolgsprämie und individuelle Weiterbildungsmöglichkeiten. Ein Büro in Berlin Mitte, Urban Sports Club, Kaffee, Obst, Snacks und Getränke sowie ein offenes und interdisziplinäres Team.

Wir freuen uns auf deine Bewerbung. Bitte beachte, dass wir nur Bewerbungen mit gültigem Visum akzeptieren. Wir bieten derzeit keine Visa-Verfahren oder Umzugsangebote an. Vielen Dank für deine Verständigung.



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