Customer Support Specialist
vor 4 Wochen
At Enphase Energy, we are revolutionizing the solar industry with our innovative energy technologies. As a Technical Support Professional, you will play a crucial role in helping our customers make the best use of their Enphase solar PV systems.
We are looking for a highly skilled and passionate individual to join our team in Frankfurt. With our cutting-edge technology, you will be able to monitor and control each component in the field, providing professional support during the commissioning of new sites.
Key Responsibilities:
- Improve customer satisfaction by helping customers and installers to solve technical problems
- Document received cases and follow up in a timely manner
- Cooperate with Enphase Field Service Technicians and Field Application Engineers
- Use and maintain the support knowledge base
- Continuously learn and improve PV knowledge
Requirements:
- Minimum 2 years of experience in customer support or equivalent educational background
- Bachelor degree or equivalent work experience - preferred
- Fluency in English (minimum B2 level) AND Dutch or French or German or Spanish (minimum C1 level) is essential
- Excellent oral, written and interpersonal communication skills
- A passion for the renewable sector
- Proven track record of consistently delivering against sales quota & key sales objectives
- Very process-focused, highly organized and comfortable in a fast-paced, results-driven environment
- Engaging, confident and energetic telephone personality
- Ability to take ownership and responsibility
- Understand electrical systems (electrical/PV advantageous)
- Familiarity with MS-Office (Salesforce is advantageous)
What We Offer:
- A challenging position in a dynamic and rapidly growing international company in the photovoltaic industry
- Competitive salary plus additional benefits such as quarterly bonus and company stocks
- A great work environment in teams with colleagues from various countries
- Initial training (at one of our EMEA locations), as well as continuing professional development
- Possibility of working in a hybrid set-up, once training is completed
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