German Language Customer Support Specialist for Top IT Company
vor 3 Stunden
We are seeking a skilled German language customer support representative to join our team at DailyStaffWorks Germany. As a customer support specialist, you will be the primary point of contact for customers in need of assistance with their mobile devices and accounts.
About the Role:
- Communicate effectively with customers via phone, chat, and email to resolve their queries and concerns.
- Track and follow cases to ensure timely resolution and high customer satisfaction.
- Provide troubleshooting support for mobile devices, including iOS and MacOS.
- Assist customers with account management, password recovery, and hardware-related issues.
- Escalate unresolved cases to 2nd level support teams.
Requirements:
- Fluency in German (C1 level or higher).
- Advanced English knowledge.
- Familiarity with iOS and/or MacOS is preferred.
- Excellent communication and problem-solving skills.
- Prior customer support experience is an asset.
What We Offer:
- A competitive monthly salary: €2,500 (approximate) + 2 extra salaries per year.
- Full training by certified instructors.
- Healthcare benefits and various discounts.
- Professional growth opportunities and community initiatives.
- State-of-the-art premises with relaxing break areas.
About Us:
DailyStaffWorks Germany is a Great Place to Work-Certified company that fosters diversity and offers equal opportunities to all employees. We provide complete support for relocation to Greece, including flight tickets, accommodation, and apartment assistance.
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