Pandora Jewelry Customer Support Representative

Vor 2 Tagen

Frankfurt am Main, Hessen, Deutschland Teleperformance Vollzeit
About the Role:

We are seeking a highly skilled German speaking customer support representative to join our team at Teleperformance, working closely with Pandora, the world's most loved jewelry brand.

As a customer support specialist, you will be the voice of Pandora, helping customers navigate their jewelry experiences and providing exceptional service to build brand loyalty.

Key Responsibilities:

  • Respond to customer inquiries, product information, and order-related issues in German.
  • Provide accurate and timely responses to customer queries, ensuring a high level of customer satisfaction.
  • Collaborate with colleagues to resolve complex customer issues and escalate when necessary.
  • Stay up-to-date on product knowledge, promotions, and company policies to provide informed support.
  • Meet and exceed customer satisfaction targets, driving business growth and revenue.
Requirements:
  • Fluency in German (C1 level) and basic English skills.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment with rotating shifts and overtime.
  • Previous customer support experience, preferably in a call center or B2C environment.
  • Positive attitude, adaptability, and a strong willingness to learn.
What We Offer:
  • Competitive salary, benefits, and bonuses.
  • Opportunities for professional growth and development.
  • State-of-the-art facilities and equipment.
  • Free online Greek language courses.
  • A supportive team environment and collaborative culture.

This is an exciting opportunity for a German speaking customer support representative to join our team and contribute to the success of Pandora and Teleperformance.

Apply now to take the first step in your career journey and become a part of our dynamic team

Keywords: German speaking, customer support representative, customer service agent, Pandora, Teleperformance, Greece, call center, B2C, customer satisfaction, product knowledge, promotions, company policies, communication, problem-solving, interpersonal skills, adaptability, willingness to learn, career growth, professional development, state-of-the-art facilities, equipment, online courses, team environment, collaborative culture

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