Customer Support Specialist

vor 4 Wochen


Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit

Customer Support Specialist

At CRYTEK, we are seeking a dedicated and detail-oriented Customer Support Specialist to join our team in Frankfurt. In this role, you will handle privacy-related inquiries with precision and compliance, ensuring that the rights and privacy of our users are meticulously protected. Additionally, you will provide crucial game support, troubleshooting technical challenges and improving our player experiences across our gaming platforms.

Responsibilities:

  • Handle and resolve a wide range of privacy-related matters, including requests for data deletion, access, and portability, while ensuring full compliance with relevant laws.
  • Maintain accurate records of all privacy-related inquiries and their resolutions.
  • Work collaboratively with relevant stakeholders to refine processes concerning the handling of privacy matters.
  • Assist customers with technical issues related to game installation, performance, and network challenges.
  • Provide timely and effective troubleshooting and problem resolution.
  • Address and manage player reports, including in-game issues and bug reporting.
  • Collaborate with the development team to relay and troubleshoot technical issues reported by players.
  • Respond to general questions and inquiries from our website, ensuring customer satisfaction and engagement.
  • Handle customer interactions across multiple channels, including email, chat, and social media.
  • Maintain a high level of customer satisfaction through professional and courteous interactions.
  • Document and update customer interactions and resolutions in the support ticket system.

Requirements:

  • Excellent written and verbal communication skills in English.
  • Strong problem-solving skills and attention to detail.
  • Knowledge or interest in data privacy principles and relevant regulations, including but not limited to GDPR.
  • Basic technical understanding related to game installation and performance troubleshooting.
  • Ability to work independently and collaboratively as part of a team.
  • Customer-focused attitude with a passion for helping others.
  • EU work permit.
  • Willingness to relocate to Frankfurt.

What you can expect from us:

  • Career Path: Your professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives.
  • Company Apartment: To help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt.
  • Relocation Support: We offer a relocation budget and full coverage of flights to Frankfurt for you and your family.
  • Public Transport Pass: Discover Frankfurt by bus, tram, and metro – free of charge.
  • Gym Card: A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany.
  • International Environment: We truly embody diversity at CRYTEK. With employees from over 42 different countries, we define ourselves by our cultural diversity.
  • German Classes: Understanding the local culture will make your stay abroad more enjoyable, and CRYTEK supports that by offering German language courses for you and your family.
  • Events: Join us on our exciting company events, including new starter breakfasts, summer and winter parties, our annual trip to Gamescom in Cologne, and many more.
  • Vacation Days: At our Frankfurt office, you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days).


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