Customer Support Specialist

vor 2 Stunden

Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit

Data Privacy Support Specialist

Crytek is seeking a dedicated and detail-oriented Data Privacy Support Specialist to join our team in Frankfurt. In this role, you will handle privacy-related inquiries with precision and compliance, ensuring that the rights and privacy of our users are meticulously protected.

As a Data Privacy Support Specialist, you will:

  1. Handle and resolve a wide range of privacy-related matters, including requests for data deletion, access, and portability, while ensuring full compliance with relevant laws.
  2. Maintain accurate records of all privacy-related inquiries and their resolutions.
  3. Work collaboratively with relevant stakeholders to refine processes concerning the handling of privacy matters.
  4. Assist customers with technical issues related to game installation, performance, and network challenges.
  5. Provide timely and effective troubleshooting and problem resolution.
  6. Address and manage player reports, including in-game issues and bug reporting.
  7. Collaborate with the development team to relay and troubleshoot technical issues reported by players.
  8. Respond to general questions and inquiries from our website, ensuring customer satisfaction and engagement.
  9. Handle customer interactions across multiple channels, including email, chat, and social media.
  10. Maintain a high level of customer satisfaction through professional and courteous interactions.
  11. Document and update customer interactions and resolutions in the support ticket system.

Requirements:

  • Excellent written and verbal communication skills in English.
  • Strong problem-solving skills and attention to detail.
  • Knowledge or interest in data privacy principles and relevant regulations, including but not limited to GDPR.
  • Basic technical understanding related to game installation and performance troubleshooting.
  • Ability to work independently and collaboratively as part of a team.
  • Customer-focused attitude with a passion for helping others.
  • EU work permit.
  • Willingness to relocate to Frankfurt.

What you can expect from us:

  • Career path and professional development opportunities.
  • Company apartment and relocation support.
  • Public transport pass and gym membership.
  • International environment and cultural diversity.
  • German language classes and company events.

About Crytek:

Crytek is a global game development company that values diversity, creativity, and innovation. We are committed to delivering high-quality gaming experiences and creating a positive work environment for our employees.

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