Customer Support Associate
Vor 6 Tagen
About the Role
Bio-Techne is a leading supplier of life science products to the research industry, and we are seeking a highly motivated and customer-focused individual to join our Customer Services team.
Key Responsibilities
- Provide exceptional customer service to key stakeholders, from initial contact to aftersales support.
- Process sales orders accurately and efficiently, minimizing errors.
- Raise customer quotations, proformas, and coordinate stock returns as required.
- Work closely with internal departments to deliver a great customer experience.
- Manage non-technical complaints and provide solutions to customer queries.
- Manage backorder processes and ensure customers are informed of any changes.
- Update customer databases and log all information.
- Deliver exceptional after-sales care and order follow-up.
- Gain a basic level of key product knowledge.
- Work with internal sales teams to maximize communication and improve efficiencies.
- Support Bio-Techne's ethos of delivering a quality portfolio of products and services.
Requirements
- General Education exam passes (or equivalent) in English, and Maths.
- Experience of working in a customer-focused environment.
- Fluent written and spoken English and German is essential.
- Excellent IT skills, including experience of working with ERP/CRM platforms.
Desirable Skills
- Commitment to total customer satisfaction.
- Conscientious, articulate, and possesses excellent presentation and teaching skills.
- Strong organisational and administration skills.
- Working knowledge of Microsoft D365 and or Salesforce desirable but not essential.
Personal Qualities
- Ability to demonstrate a passion for customer service.
- Excellent telephone manner.
- Exceptional attention to detail, time management, and organizational skills.
- Excellent written and verbal communication skills.
- Ability to perform a wide variety of tasks and multi-task efficiently.
- Professional demeanour.
- Ability to remain calm under pressure.
- Ability to handle complaints and difficult situations.
- Ability to work in a fast-paced environment.
EPIC Attributes
- Empowerment: Set clear goals to help ensure continuous improvement of support.
- Passion: Provide guidance and support to other team members and departments.
- Innovation: Outstanding problem-solving and interpersonal skills.
- Collaboration: Work closely with all departments within EMEA to ensure superior customer support.
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