Technical Client Support Specialist

vor 4 Wochen


Heidelberg, Baden-Württemberg, Deutschland BorgWarner Vollzeit

Key Responsibilities

  • Guarantee exceptional IT service delivery across various locations for infrastructure services.
  • Facilitate local production and manufacturing connectivity.
  • Serve as a liaison for the European Data Center Team to assist with ongoing initiatives.
  • Maintain a strong emphasis on IT support arising from organizational restructuring.
  • Participate in distributed service teams and assume ownership of specific service teams.
  • Foster IT service relationships with clients.
  • Ensure that quality services are delivered in accordance with the agreed Service Level Agreements (SLAs).
  • Assist in the implementation and provision of services.
  • Adhere to specified systems, processes, and methodologies to ensure effective monitoring, control, and support of service delivery.
  • Manage 2nd and 3rd level operations for client, mobile, security, web, and network-related services.
  • Conduct independent troubleshooting and problem-solving, including sharing best practices.
  • Collaborate with the global team to enhance infrastructure services.
  • Coordinate and escalate operational issues along with solution proposals to management.
  • Build IT service relationships with clients at all levels and establish a professional reputation.
  • Encourage strong morale and team spirit within the team while celebrating successes through results.
  • Comprehend Incident, Problem, and Change Management principles.

Education/Experience:

  • Minimum of 5 years of experience in Information Technology.
  • 2-3 years of experience in a Client Service Team.
  • Experience in 2nd and 3rd level support in a multi-language environment.
  • Proficient in technical troubleshooting (layers 7-4).
  • Coordinate support across first, second, and third level teams.
  • Familiarity with Service Management (preferably Service NOW) and/or ITIL principles.
  • Experience in interacting with senior management.
  • Knowledgeable in Client/Server infrastructures.
  • Proficient in Microsoft Office applications.
  • Possess technical and innovative affinity.
  • Experience with Apple iOS.
  • Proficient in Microsoft operating systems (Windows 10, 11, and above).
  • Experience in Microsoft Office applications and Mobile Device Management.
  • Strong focus on user satisfaction.
  • Fluent in German, effective in English, with proficiency in other European languages being an advantage.
  • Willingness to travel and work at various locations, potentially over several days.


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