Senior Client Support Manager

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland ServiceNow Vollzeit

Company Overview

Founded in 2004 in San Diego, California, ServiceNow has evolved into a global leader in the technology sector, dedicated to enhancing workplace efficiency through innovative AI-driven solutions. Today, we serve over 8,100 clients, including a significant portion of the Fortune 500, by providing a cloud-based platform that integrates people, systems, and processes. Our mission is to empower organizations to work smarter, faster, and more effectively, and we invite you to be part of this transformative journey.

Role Overview

What to Expect:

At ServiceNow, we prioritize the well-being of our employees, recognizing that their best contributions come when they are supported in their personal and professional lives. Our culture is built on teamwork, humility, and a commitment to inclusivity and diversity. We aim to create a workplace where everyone feels valued and can thrive. Our commitment to sustainability and social responsibility drives us to foster transparency and accountability within our organization.

We offer a competitive compensation package, a supportive work environment, and numerous opportunities for career advancement. Our benefits include:

  • Company-wide well-being days to promote work-life balance.
  • Flexible work arrangements to accommodate personal needs.
  • Comprehensive parental leave policies.
  • Childcare and family support benefits.
  • A learning platform designed to facilitate professional growth, including tuition reimbursement.
  • A global mentoring initiative to foster professional development.
  • Engaging team-building activities and community outreach programs.

Key Responsibilities:

As a Senior Client Support Manager, you will play a pivotal role in ensuring exceptional customer satisfaction by delivering both proactive and reactive support services. Your responsibilities will include:

  • Serving as the primary contact for all support-related inquiries, ensuring a seamless experience for our strategic clients.
  • Collaborating with cross-functional teams to identify and resolve customer issues effectively.
  • Utilizing advanced software management tools to anticipate service degradation and mitigate potential disruptions.
  • Communicating regularly with clients through scheduled meetings and conference calls to provide updates on ongoing projects and open cases.
  • Preparing comprehensive status reports, including performance reviews and service assessments.
  • Acting as a liaison between clients and ServiceNow regarding mandatory updates and security protocols.
  • Monitoring performance against service level agreements (SLAs) and implementing action plans to address any shortfalls.
  • Driving continuous improvement initiatives based on trend analysis and collaboration with internal teams.
  • Reviewing and prioritizing open cases to ensure timely resolutions.
  • Serving as an escalation point for critical customer issues.

Qualifications:

To excel in this position, candidates should possess:

  • Strong written and verbal communication skills.
  • Experience in collaborating with technical support teams.
  • A foundational understanding of IT Service Management (ITSM) in enterprise settings.
  • Comfort in engaging with all levels of management.
  • Knowledge of ITIL processes related to incident, problem, and release management.
  • Ability to thrive in fast-paced environments while minimizing customer impact.
  • A broad technical understanding of cloud software solutions.
  • A growth-oriented and collaborative mindset.

Preferred Qualifications:

  • Familiarity with the ServiceNow platform.
  • Project management skills and experience.
  • Background in service delivery account management.

Additional Information:

Work Environment:

ServiceNow embraces a flexible work culture, allowing employees to work in a manner that best suits their roles and responsibilities.

Equal Opportunity Commitment:

ServiceNow is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status.

Accessibility:

We strive to create an inclusive experience for all candidates. If you require accommodations during the application process, please reach out for assistance.

Compliance:

For positions requiring access to controlled technology, ServiceNow may need to obtain export control approval from relevant authorities.

  • Senior Client Success Manager

    Vor 4 Tagen

    Frankfurt am Main, Hessen, Deutschland VISA Vollzeit

    Job SummaryVISA is seeking a highly skilled Senior Client Success Manager to join our team. As a key member of our Client Success team, you will be responsible for ensuring the successful implementation and ongoing management of our clients' operational needs.Key ResponsibilitiesWork closely with clients to understand their business needs and develop...

  • Senior Client Success Manager

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland VISA Vollzeit

    Job SummaryVISA is seeking a highly skilled Senior Client Success Manager to join our team. As a key member of our Client Success team, you will be responsible for ensuring the successful implementation and ongoing management of our clients' operational needs.Key ResponsibilitiesWork closely with clients to understand their business needs and develop...

  • Senior Client Relationship Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland FG FINANZ-SERVICE AG Vollzeit

    Position OverviewAs a Senior Client Relationship Manager, you will leverage your expertise in sales and client management to foster strong relationships within the financial services sector. Your background in external sales, retail, or commercial roles, particularly in banking or financial services, will be invaluable.Key ResponsibilitiesUtilize your...

  • Senior Client Relationship Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Bruin Vollzeit

    Company Overview: Bruin is collaborating with a prominent US investment management firm that is expanding its operations in Europe.Position Overview: We are currently seeking a Senior Client Relationship Manager to enhance our team in Frankfurt on a permanent basis.Key Responsibilities:Act as the primary liaison between external clients and internal...

  • Senior Corporate Client Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Selby Jennings Vollzeit

    Selby Jennings is proud to represent a distinguished global financial institution in their search for a seasoned Senior Corporate Client Manager to enhance their Corporate Coverage Team. This pivotal role demands a proactive professional to oversee client engagements across the DACH region, ensuring exceptional service delivery and relationship management....

  • Client Support Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland abrdn Vollzeit

    Job OverviewPosition: Sales Support ManagerEmployment Type: PermanentReporting to: Head of Wholesale Business DevelopmentLocation: Frankfurt, GermanyAt abrdn, our mission is to empower our clients to become more effective investors.Clients globally rely on us to identify investment opportunities that align with their goals. Our innovative technology and...

  • Client Support Analyst

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Dabster Vollzeit

    Position: Client Support Analyst Job Overview: The Client Support Analyst plays a pivotal role in ensuring a seamless workplace environment by managing and supporting various IT processes, hardware, and software. Key Responsibilities: Provide comprehensive IT support for incidents, service requests, and general inquiries through multiple channels including...

  • Senior Client Onboarding Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland State Street Vollzeit

    About the RoleWe are seeking a highly skilled Senior Client Onboarding Manager to join our team at State Street. As a key member of our Collateral Services team, you will be responsible for ensuring a seamless onboarding experience for our clients.Key ResponsibilitiesTake ownership of onboarding new or changing business for our Collateral ServicesGuide...

  • Senior Client Onboarding Manager

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland State Street Vollzeit

    About the RoleWe are seeking a highly skilled Senior Client Onboarding Manager to join our team at State Street. As a key member of our Collateral Services team, you will be responsible for ensuring a seamless onboarding experience for our clients.Key ResponsibilitiesTake ownership of onboarding new or changing business for our Collateral ServicesGuide...

  • Senior Client Onboarding Manager

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland State Street Vollzeit

    About the RoleWe are seeking a highly skilled Senior Client Onboarding Manager to join our team at State Street. As a key member of our Collateral Services team, you will be responsible for ensuring a seamless onboarding experience for our clients.Key ResponsibilitiesTake ownership of onboarding new or changing business for our Collateral ServicesGuide...

  • Senior Client Relationship Manager

    vor 4 Wochen

    Hochheim am Main, Hessen, Deutschland Braun+Company Papierwaren GmbH Vollzeit

    Senior Client Relationship Manager Job DescriptionAre you an enthusiastic professional with a solid foundation in client relations? Braun + Company Papierwaren GmbH, a thriving entity in the paper goods sector, is seeking a Senior Client Relationship Manager to become part of their vibrant team. This role offers the opportunity to collaborate with esteemed...

  • Client Support Operations Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland abrdn Vollzeit

    Position OverviewTitle: Sales Support ManagerType: Permanent RoleReporting To: Head of Wholesale Business DevelopmentLocation: Frankfurt, GermanyAt abrdn, our mission is to empower our clients to become more effective investors.We are trusted globally to identify investment opportunities that align with our clients' goals. Our advanced technology and...

  • Senior Client Support Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland ServiceNow Vollzeit

    Company Overview Established in 2004 in San Diego, California, ServiceNow has evolved into a global leader in providing innovative AI-driven solutions. We cater to over 8,100 clients, including a significant portion of the Fortune 500. Our intelligent cloud platform integrates people, systems, and processes, enabling organizations to enhance their...

  • Client Relations Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland SlidePresenter GmbH Vollzeit

    Client Support Manager (m/w/d)About the CompanyWe are the leading enterprise video platform specializing in Employee Driven Content.Role OverviewThe Client Support Manager will be responsible for overseeing customer interactions and ensuring a high level of satisfaction. This role involves:Managing Client Relationships: Develop and maintain strong...

  • Senior Client Relationship Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Euro London Appointments Vollzeit

    We are collaborating with a global organization that specializes in providing medical, security, and travel safety solutions to corporate entities across diverse sectors. Their proficiency lies in assisting companies in mitigating health and security challenges faced by their personnel during travel or remote assignments, both locally and internationally. As...

  • Senior Client Support Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland ServiceNow Vollzeit

    Company Overview Founded in 2004 in San Diego, California, ServiceNow has evolved into a global leader in the technology sector, revolutionizing the way organizations operate. With a commitment to innovation, we provide AI-enhanced solutions to over 8,100 clients, including a significant portion of the Fortune 500. Our cloud-based platform is designed to...

  • Client Relationship Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Publicis Sapient Vollzeit

    Job Overview Publicis Sapient (PS), a renowned leader in Digital Business Transformation (DBT), is seeking an Account Manager with a proven track record of delivering results to enhance our outstanding client service team across Germany, Austria, and Switzerland. Focused on the Financial Services sector, you will leverage the extensive capabilities of...

  • Client Relationship Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Publicis Sapient Vollzeit

    Job Overview Publicis Sapient (PS), a prominent force in Digital Business Transformation (DBT), is seeking a Client Relationship Manager with a proven track record of delivering results to enhance our outstanding client service team across Germany, Austria, and Switzerland. Focused on the Financial Services sector, you will leverage the extensive...

  • Senior Vice President, Fund/Client Accounting Manager

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION Vollzeit

    Transform Your Career with a Leading Financial InstitutionBNY Mellon, a global leader in asset management and banking, is seeking a highly skilled Senior Vice President, Fund/Client Accounting Manager to join our Real Estate Fund Accounting team in Frankfurt. This is a hybrid role that offers the perfect blend of challenge and opportunity for growth.About...

  • Senior Vice President, Fund/Client Accounting Manager

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION Vollzeit

    Transform Your Career with a Leading Financial InstitutionBNY Mellon, a global leader in asset management and banking, is seeking a highly skilled Senior Vice President, Fund/Client Accounting Manager to join our Real Estate Fund Accounting team in Frankfurt. This is a hybrid role that offers the perfect blend of challenge and opportunity for growth.About...