Aktuelle Jobs im Zusammenhang mit Senior Client Success Manager - Frankfurt am Main, Hessen - VISA
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Customer Success Manager DACH
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Customer Success Manager DACH
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Customer Success Manager DACH
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Customer Success Manager
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Business Client Services Manager
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Business Client Services Manager
vor 4 Wochen
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Business Client Services Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitYour ResponsibilitiesWe are seeking a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. Our team's mission is to deliver exceptional client experiences by providing valuable business support to external and internal stakeholders, contributing to the company's overall success.As a Business Client...
Senior Client Success Manager
vor 2 Monaten
Job Summary
VISA is seeking a highly skilled Senior Client Success Manager to join our team. As a key member of our Client Success team, you will be responsible for ensuring the successful implementation and ongoing management of our clients' operational needs.
Key Responsibilities
- Work closely with clients to understand their business needs and develop tailored solutions to meet those needs.
- Provide regular, structured, proactive operational guidance to clients, including ongoing engagement, monthly operational reviews, and quarterly business reviews.
- Maintain operational account plans and delivery roadmaps for assigned clients, supporting key client strategic goals.
- Be the functional expert for clients' processing and operational business, providing consultancy on local operational, regulatory, and payment systems knowledge.
- Coordinate complex client issues and manage client escalations within assigned portfolios.
- Perform pre-project consulting and support clients with the preparation for implementation projects.
- Liaise across Client Service teams and coordinate actions to deliver client goals.
- Coordinate across all other business departments and functions to ensure strategic alignment and effective delivery of VISA and client initiatives.
- Provide consultancy on Visa's products and services, coordinating, communicating, and governing client readiness for mandates, enterprise, and market initiatives.
- Disseminate approved Corporate Communications' messages to clients and maintain ongoing interaction with clients to meet their specific needs throughout a crisis event.
Requirements
- Significant experience in a customer support role in financial services, payment card, software, or information services.
- Bachelor's degree or equivalent experience.
- Excellent verbal, written, presentation, and interpersonal skills.
- In-depth knowledge of Authorizations, Clearing & Settlement, and back-office processing.
- Good working knowledge of payments network and processing services.
- Self-starter with proven abilities in organizational, conceptual, and logical problem-solving.
- Client focus with proven ability to establish productive working relationships with staff and management at all levels.
- Ability to set priorities and manage customer expectations, working both as part of a team and independently.
- Strong technical aptitude with the ability to absorb technical information and apply to business solutions.
- Proficiency providing technical and consultative support to external customers and identifying business needs.
- Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
- Working knowledge of Microsoft Office.
- Fluent in German and English.
