Aktuelle Jobs im Zusammenhang mit Senior Client Support Manager - Frankfurt am Main, Hessen - ServiceNow
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitSenior Vice President, Fund/Client Accounting ManagerTransform Your Career with BNY MellonBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a talented Senior Vice President, Fund/Client Accounting Manager to join our Real Estate Fund Accounting team in Frankfurt.About the...
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitSenior Vice President, Fund/Client Accounting ManagerTransform Your Career with BNY MellonBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a talented Senior Vice President, Fund/Client Accounting Manager to join our Real Estate Fund Accounting team in Frankfurt.About the...
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitJob Title: Senior Vice President, Fund/Client Accounting ManagerAbout the Role:We are seeking a highly experienced Senior Vice President, Fund/Client Accounting Manager to join our Real Estate Fund Accounting team in Frankfurt. As a key member of our team, you will be responsible for directing teams that provide administration services to real estate...
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitJob Title: Senior Vice President, Fund/Client Accounting ManagerAbout the Role:We are seeking a highly experienced Senior Vice President, Fund/Client Accounting Manager to join our Real Estate Fund Accounting team in Frankfurt. As a key member of our team, you will be responsible for directing teams that provide administration services to real estate...
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitJob Title: Senior Vice President, Fund/Client Accounting ManagerAbout the Role:We are seeking a highly experienced Senior Vice President, Fund/Client Accounting Manager to join our Real Estate Fund Accounting team in Frankfurt. As a key member of our team, you will be responsible for directing teams that provide administration services to real estate...
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitJob Title: Senior Vice President, Fund/Client Accounting ManagerAbout the Role:We are seeking a highly experienced Senior Vice President, Fund/Client Accounting Manager to join our Real Estate Fund Accounting team in Frankfurt. As a key member of our team, you will be responsible for directing teams that provide administration services to real estate...
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitSenior Vice President, Fund/Client Accounting ManagerAt BNY Mellon, we're seeking a seasoned professional to lead our Real Estate Fund Accounting team as a Senior Vice President, Fund/Client Accounting Manager. This role is located in Frankfurt and offers a hybrid work arrangement.Key Responsibilities:Direct teams providing administration services to real...
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitSenior Vice President, Fund/Client Accounting ManagerAt BNY Mellon, we're seeking a seasoned professional to lead our Real Estate Fund Accounting team as a Senior Vice President, Fund/Client Accounting Manager. This role is located in Frankfurt and offers a hybrid work arrangement.Key Responsibilities:Direct teams providing administration services to real...
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitSenior Vice President, Fund/Client Accounting ManagerAt BNY Mellon, we're seeking a seasoned professional to lead our Real Estate Fund Accounting team as a Senior Vice President, Fund/Client Accounting Manager. This role is located in Frankfurt and offers a hybrid work arrangement.Key Responsibilities:Direct teams providing administration services to real...
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitSenior Vice President, Fund/Client Accounting ManagerAt BNY Mellon, we're seeking a seasoned professional to lead our Real Estate Fund Accounting team as a Senior Vice President, Fund/Client Accounting Manager. This role is located in Frankfurt and offers a hybrid work arrangement.Key Responsibilities:Direct teams providing administration services to real...
-
Business Client Services Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitYour ResponsibilitiesWe are seeking a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. Our team's mission is to deliver exceptional client experiences by providing valuable business support to external and internal stakeholders, contributing to the company's overall success.As a Business Client...
-
Business Client Services Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitYour ResponsibilitiesWe are seeking a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. Our team's mission is to deliver exceptional client experiences by providing valuable business support to external and internal stakeholders, contributing to the company's overall success.As a Business Client...
-
Business Client Services Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitYour ResponsibilitiesWe are seeking a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. Our team's mission is to deliver exceptional client experiences by providing valuable business support to external and internal stakeholders, contributing to the company's overall success. As a Business Client...
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitTransform Your Career with BNY MellonWe're seeking a seasoned professional to join our Real Estate Fund Accounting team as a Senior Vice President, Fund/Client Accounting Manager. In this role, you'll oversee teams responsible for providing administration services to real estate clients, ensuring timely and quality reporting, and managing relationships with...
-
Business Client Services Manager
Vor 6 Tagen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitYour ResponsibilitiesWe are seeking a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. Our team's mission is to provide an exceptional client experience by delivering valuable business support to external and internal stakeholders, contributing to the company's overall success. We support all clients...
-
Business Client Services Manager
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland 360T VollzeitYour ResponsibilitiesWe are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The team's mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contributing to the overall success of the...
-
Business Client Services Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitAbout the RoleWe are seeking a highly motivated Business Client Services Manager to join our Business Client Advisory Services team. The team's mission is to deliver exceptional client experiences by providing valuable business support to external and internal stakeholders, contributing to the company's overall success.As a Business Client Services Manager,...
-
Business Client Services Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitAbout the RoleWe are seeking a highly motivated Business Client Services Manager to join our Business Client Advisory Services team. The team's mission is to deliver exceptional client experiences by providing valuable business support to external and internal stakeholders, contributing to the company's overall success.As a Business Client Services Manager,...
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitSenior Vice President, Fund/Client Accounting ManagerAt BNY Mellon, we're seeking a seasoned professional to lead our Real Estate Fund Accounting team as a Senior Vice President, Fund/Client Accounting Manager. This role is located in Frankfurt and offers a hybrid work arrangement.Key Responsibilities:Direct teams providing administration services to real...
-
Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION VollzeitSenior Vice President, Fund/Client Accounting ManagerAt BNY Mellon, we're seeking a seasoned professional to lead our Real Estate Fund Accounting team as a Senior Vice President, Fund/Client Accounting Manager. This role is located in Frankfurt and offers a hybrid work arrangement.Key Responsibilities:Direct teams providing administration services to real...
Senior Client Support Manager
vor 3 Monaten
Company Overview
Established in 2004 in San Diego, California, ServiceNow has evolved into a global leader in providing innovative AI-driven solutions. We cater to over 8,100 clients, including a significant portion of the Fortune 500. Our intelligent cloud platform integrates people, systems, and processes, enabling organizations to enhance their operational efficiency. We are committed to making the world work better for everyone.
Role Overview
What You Can Anticipate:
At ServiceNow, we prioritize creating a fulfilling work environment for our employees. We believe that your best contributions stem from a balanced life and the ability to express your unique skills. Our culture emphasizes teamwork, customer satisfaction, and a commitment to sustainability, inclusivity, and diversity. We are dedicated to transparency and accountability, aiming for meaningful change in our workplace and beyond.
In addition to a competitive compensation package, we offer resources to support your well-being and that of your family. Our benefits include:
- Company-wide global well-being days for everyone to recharge.
- A flexible work culture that promotes work-life balance.
- Comprehensive parental leave policies.
- Childcare and caregiving support.
- A learning platform utilizing our technology, along with tuition reimbursement options.
- A global mentoring initiative.
- Opportunities for team-building, community service, and employee engagement activities.
Key Responsibilities:
We are looking for driven and professional individuals to join our Support Account Management (SAM) Services team. In this pivotal role, you will be instrumental in ensuring exceptional customer satisfaction, helping ServiceNow redefine workplace efficiency.
As a SAM, you will provide both proactive and reactive support, serving as the primary contact for all support-related inquiries. You will work with a skilled team dedicated to a select group of high-profile clients, delivering top-notch service.
Your responsibilities will include:
- Presenting effectively to all management levels, including C-Level executives.
- Utilizing industry-leading software tools to identify and mitigate potential service issues.
- Delivering value by aligning ServiceNow solutions with customer needs.
- Conducting regular customer meetings to ensure clear communication regarding ongoing cases and projects.
- Facilitating performance reports, including monthly and quarterly reviews.
- Acting as a liaison between clients and ServiceNow regarding upgrades and security protocols.
- Monitoring performance against service level agreements (SLAs) and implementing action plans as necessary.
- Promoting continuous improvement through trend analysis and collaboration with internal teams.
- Reviewing open cases and communicating priorities to ensure timely resolutions.
- Serving as an escalation point for critical customer issues.
Qualifications:
To excel in this position, candidates should possess:
- Strong written and verbal communication skills.
- Experience working with technical support teams.
- A foundational understanding of IT service management in enterprise settings.
- Comfort in engaging with all management levels.
- Knowledge of ITIL processes related to incident, problem, and release management.
- Ability to thrive in fast-paced environments while minimizing customer impact.
- A broad technical understanding of cloud software.
- A collaborative and growth-oriented mindset.
Preferred Qualifications:
- Familiarity with the ServiceNow platform.
- Project management skills and knowledge.
- Experience in service delivery account management.
Additional Information:
Work Environment:
We embrace flexibility and trust in our work arrangements. Employees are categorized into work personas based on their job requirements.
Equal Opportunity Commitment:
ServiceNow is an equal opportunity employer. We welcome all qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other protected category.
Accessibility:
We strive to provide an inclusive experience for all candidates. If you require accommodations during the application process, please reach out for assistance.
Export Control Compliance:
For roles requiring access to controlled technology, ServiceNow may need to obtain export control approval from relevant authorities. Employment is contingent upon obtaining necessary approvals.
