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    {"h2": "About XTP AG", "ul": [{"li": "XTP AG is a specialist consultant with a proven track record of increasing implementation efficiency in public and private market assets."}, {"li": "Our team of over 50 senior industry specialists, quantitative analysts, and software engineers operates as a data-driven organization."}], "h2": "Key Responsibilities",...

Client Support Analyst

vor 3 Monaten


Frankfurt am Main, Hessen, Deutschland Dabster Vollzeit
Position: Client Support Analyst

Job Overview: The Client Support Analyst plays a pivotal role in ensuring a seamless workplace environment by managing and supporting various IT processes, hardware, and software.

Key Responsibilities:

  • Provide comprehensive IT support for incidents, service requests, and general inquiries through multiple channels including phone, email, and onsite visits.
  • Document actions taken to resolve incidents using an approved service desk tool.
  • Oversee the rollout and implementation of IT equipment such as PCs, notebooks, and mobile devices, ensuring quality checks are performed.
  • Support the deployment of applications and workplace software.
  • Act as a liaison between IT Operations, clients, and external IT service providers.
  • Manage inventory and asset care for hardware, including Cisco devices and Surface hubs.

Reporting and Management:

  • Enhance the processing of incidents and support requests, managing escalations to senior management as necessary.
  • Ensure compliance with internal processes and service level agreements.
  • Contribute to knowledge management and information sharing among colleagues.

Required Skills:

  • Proficient in using ticket systems such as ServiceNow.
  • Basic understanding of Active Directory and Azure-Intune company portal.
  • Strong communication skills in both German (minimum B level) and English.
  • Friendly, reliable, and customer-oriented attitude.

Technical Skills:

  • Familiarity with Microsoft Office and Windows.
  • Basic knowledge of IT networks and components.
  • Understanding of IT security and networking principles.

This position is based in Frankfurt a. Main, Hesse, and requires onsite presence. Candidates with shorter notice periods or the ability to start immediately are preferred.