Aktuelle Jobs im Zusammenhang mit Senior Customer Success Manager - Berlin, Berlin - Kooku Recruiting GmbH
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Senior Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Semrush VollzeitJob Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Semrush. As a Senior Customer Success Manager, you will be responsible for ensuring the success of our Enterprise customers by providing them with exceptional support, guidance, and expertise.Key Responsibilities:Act as a trusted...
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Senior Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Semrush VollzeitJob Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Semrush. As a Senior Customer Success Manager, you will be responsible for ensuring the success of our Enterprise customers by providing them with exceptional support, guidance, and expertise.Key Responsibilities:Act as a trusted...
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Senior Enterprise Customer Success Manager
Vor 5 Tagen
Berlin, Berlin, Deutschland machtfit GmbH VollzeitBeschreibung der RolleWir suchen eine erfahrene Key Account Manager/ Senior Customer Success Manager, die unsere Enterprise Kunden bei der Entwicklung ihrer Gesundheitsstrategien unterstützt.AufgabenBetreuung und Entwicklung von Top-Enterprise-KundenIdentifizierung von Kundenbedürfnissen und Entwicklung passender LösungenSicherstellung einer optimalen...
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Senior Customer Success Manager
vor 1 Woche
Berlin, Berlin, Deutschland Epidemic Sound VollzeitAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Epidemic Sound. As a Senior Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our enterprise clients, ensuring their success and growth with our soundtracking solutions.Key ResponsibilitiesDevelop and...
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Senior Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Michael Page VollzeitJob DescriptionWe are seeking a highly skilled Senior Customer Success Manager to join our team in Germany. As a Senior Customer Success Manager, you will be responsible for steering and shaping the presales and sales process across our entire portfolio.Key Responsibilities:Proactive development of the existing customer base with high-quality portfolio...
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Senior Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Michael Page VollzeitJob DescriptionWe are seeking a highly skilled Senior Customer Success Manager to join our team in Germany. As a Senior Customer Success Manager, you will be responsible for steering and shaping the presales and sales process across our entire portfolio.Key Responsibilities:Proactive development of the existing customer base with high-quality portfolio...
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Senior Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Semrush VollzeitJob Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Semrush. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Develop and execute...
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Senior Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Semrush VollzeitJob Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Semrush. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Develop and execute...
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Senior Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland Epidemic Sound VollzeitJob Title: Senior Customer Success ManagerEpidemic Sound is seeking a highly skilled Senior Customer Success Manager to join our Enterprise Sales Organization. As a key member of our team, you will be responsible for securing mutually successful business relationships with our most strategic enterprise clients.Key Responsibilities:Develop and maintain strong...
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Senior Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland Epidemic Sound VollzeitJob Title: Senior Customer Success ManagerEpidemic Sound is seeking a highly skilled Senior Customer Success Manager to join our Enterprise Sales Organization. As a key member of our team, you will be responsible for securing mutually successful business relationships with our most strategic enterprise clients.Key Responsibilities:Develop and maintain strong...
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Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Axway VollzeitCustomer Success ManagerAxway is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer satisfaction, adoption, and revenue growth.Responsibilities:Develop and execute customer success plans to ensure customer satisfaction and adoption of our...
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Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Axway VollzeitCustomer Success ManagerAxway is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer satisfaction, adoption, and revenue growth.Responsibilities:Develop and execute customer success plans to ensure customer satisfaction and adoption of our...
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Senior Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Epidemic Sound VollzeitJob Title: Senior Customer Success ManagerEpidemic Sound is seeking a highly skilled Senior Customer Success Manager to join our Enterprise Sales Organization. As a key member of our team, you will be responsible for securing mutually successful business relationships with our most strategic enterprise clients.Key Responsibilities:Develop and maintain strong...
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Senior Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Epidemic Sound VollzeitJob Title: Senior Customer Success ManagerEpidemic Sound is seeking a highly skilled Senior Customer Success Manager to join our Enterprise Sales Organization. As a key member of our team, you will be responsible for securing mutually successful business relationships with our most strategic enterprise clients.Key Responsibilities:Develop and maintain strong...
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Senior Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Epidemic Sound VollzeitJob Title: Senior Customer Success ManagerEpidemic Sound is seeking a highly skilled Senior Customer Success Manager to join our Enterprise Sales Organization. As a key member of our team, you will be responsible for securing mutually successful business relationships with our most strategic enterprise clients.Key Responsibilities:Develop and maintain strong...
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Senior Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Epidemic Sound VollzeitJob Title: Senior Customer Success ManagerEpidemic Sound is seeking a highly skilled Senior Customer Success Manager to join our Enterprise Sales Organization. As a key member of our team, you will be responsible for securing mutually successful business relationships with our most strategic enterprise clients.Key Responsibilities:Develop and maintain strong...
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Senior Customer Success Manager
vor 2 Monaten
Berlin, Berlin, Deutschland Epidemic Sound VollzeitAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our Enterprise Sales Organization. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our largest clients, driving business growth, and ensuring exceptional customer experiences.Key ResponsibilitiesDevelop and...
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Senior Customer Success Manager
vor 2 Monaten
Berlin, Berlin, Deutschland Epidemic Sound VollzeitAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our Enterprise Sales Organization. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our largest clients, driving business growth, and ensuring exceptional customer experiences.Key ResponsibilitiesDevelop and...
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Senior Payroll Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Remote VollzeitJob Title: Senior Payroll Customer Success ManagerWe are seeking a highly skilled Senior Payroll Customer Success Manager to join our team at Remote. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key...
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Senior Payroll Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Remote VollzeitJob Title: Senior Payroll Customer Success ManagerWe are seeking a highly skilled Senior Payroll Customer Success Manager to join our team at Remote. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key...
Senior Customer Success Manager
vor 2 Monaten
We are a leading provider of employee experience solutions, dedicated to helping organizations unlock the power of inspirational communication. Our mission is to empower businesses to thrive in the Narrative Age by delivering experiences that drive engagement and inspire hearts and minds.
We are headquartered in Germany, with offices in multiple locations worldwide, including the United States, the United Kingdom, and other European countries. Our international team consists of over 750 employees from 45+ nationalities, and we have a growing base of 2200+ customers who are transforming their employee experience with our solutions.
Job SummaryWe are seeking a seasoned Senior Customer Success Manager to join our team for a 12-month fixed-term contract. The successful candidate will be responsible for supporting our customers in the DACH region, aligning with their desired business outcomes, and enabling them to achieve their goals.
Key Responsibilities- Develop and implement Joint Success Plans with assigned customers, establishing critical goals and key performance indicators.
- Measure and monitor customers' achievement of critical and key performance indicators, reporting both internally to account stakeholders and externally to customer senior stakeholders.
- Provide insights on the availability and applicability of new features in Staffbase as relevant.
- Establish a trusted advisor relationship with each assigned customer, driving continued value from our solution and services.
- Translate customer product usage data into actionable advice for customers.
- Establish regular touchpoints with assigned customers, reviewing progress against strategic and technical objectives.
- Work cross-departmentally to find solutions to complex scenarios and integration issues.
- Provide mentorship for Customer Success Managers to help them grow their knowledge and provide premium customer experience.
- Foster team collaboration and help increase team expertise.
- Maintain deep knowledge of the Staffbase platform.
- Become an internal communications expert, sharing industry best practices and driving the evolution of Staffbase's product and platform functionality in collaboration with other departments.
- 5+ years of experience in Customer Success, Project Management, or B2B Consulting, engaging with enterprise customers.
- Experience in SaaS required.
- Strategic problem-solving skills with the ability to translate business requirements into business value.
- Strong communication skills, including written, analytical, presentation, and verbal, with the ability to effectively develop materials for various audiences.
- Challenger and growth mindset.
- Team player with fresh ideas for user adoption and churn mitigation.
- Ability to collaborate with teams across the organization while also working independently and as a self-starter.
- Proactive and driven project leader with experience executing complex solutions.
- Excellent written and verbal communication skills in German and business fluent English language skills.
- Experience working in Internal Communications is a plus.
- Familiarity with Salesforce and Gainsight is also a plus.
- Competitive Compensation - attractive salary packages including an Employee Stock Option Plan.
- Flexibility - flexible working time models and the option of hybrid work, with a yearly flex work allowance of €1560.
- Growth Budget - all employees get a yearly budget for external training of €1000, and one day off for growth per year (increasing to two days in the second year).
- Wellbeing - in addition to our yearly vacation of 30 days, we're running a 4-day work week every year in August with full payment.
- Support - we're offering a company pension scheme.
- Sports & Health - join our sport courses in the offices or lease a bike with Staffbase. The offices are equipped with fruits, drinks, and snacks.
- Team Building - regular team and office events, including the yearly Staffbase Camp.
- Volunteers Day - you'll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.
- Employee Referral Program - refer a friend who fits one of our full-time openings, and get a referral bonus paid.
