On-Site Technical Support Specialist

Vor 2 Tagen

Braunschweig, Niedersachsen, Deutschland Axiom Technologies Vollzeit

Axiom Technologies is a leading global IT services partner, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional technical assistance and support to our clients.

We are seeking a highly skilled and proactive individual to join our team as an On-Site VIP Support Specialist. The ideal candidate will work directly on the customer's premises, providing technical assistance and support to VIP individuals in their day-to-day activities.

Key Responsibilities:
  • Provide on-site technical support and troubleshooting for VIP individuals' Wi-Fi connectivity issues and ensure seamless internet access.
  • Assist with resolving problems related to meeting room appliances, including projectors, screens, and conference call systems.
  • Offer guidance and support for accessing the local network, ensuring secure and efficient connectivity.
  • Aid VIP users in navigating and utilizing Google Suite and/or Microsoft Office 365 applications effectively.
Requirements:
  • Proficient understanding of networking concepts and experience troubleshooting Wi-Fi connectivity issues.
  • Strong technical skills in resolving meeting room appliance issues and familiarity with audiovisual equipment.
  • Audio video and meeting room configuration and support experience.
  • Ability to troubleshoot and resolve access issues related to local networks and permissions.
  • Proficiency in Google Suite, and/or Microsoft Office 365 applications.
  • Proficiency in Windows/apple PC's and Android/IOS devices.
  • Excellent communication skills and the ability to provide top-notch customer service, especially when dealing with VIP clientele.
  • Proven problem-solving abilities and a proactive approach to identifying and addressing technical issues.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Prior experience in a similar on-site support role is highly advantageous.
  • Relevant certifications in networking or IT support would be a plus.
  • Strong interpersonal skills and the ability to work independently with minimal supervision.

This is a full-time position that requires on-site presence at the customer's location in Braunschweig, Germany. The candidate must be available during VIP working hours and ready to provide immediate assistance when required.

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