Technical Support Specialist

vor 4 Wochen


Braunschweig, Niedersachsen, Deutschland Commonwealth of Virginia Vollzeit

Position: Technical Support Specialist

Company: Commonwealth of Virginia

Location: Not Specified

FLSA: Nonexempt

Hiring Range: $31,886 or higher based on experience and education

Employment Type: Full Time

Overview:

The Commonwealth of Virginia is seeking a dedicated Technical Support Specialist to enhance our team. This role is vital in delivering comprehensive technical assistance to users across various platforms.

Key Responsibilities:

  • Provide Tier 1 and 2 assistance for institutional technology and software solutions
  • Address user inquiries promptly, including password resets and access troubleshooting
  • Efficiently manage and resolve support tickets
  • Thoroughly document all support interactions
  • Collaborate with the IT department on significant projects and during staff shortages
  • Ensure compliance with security protocols for all technology
  • Prepare IT arrangements for events and provide audiovisual support
  • Maintain inventory records and conduct routine assessments
  • Assist in network and server upkeep and troubleshooting
  • Stay informed on emerging HelpDesk technologies and propose enhancements
  • Foster a positive work atmosphere and deliver exceptional customer service
  • Perform additional duties as assigned

Qualifications:

  • High School Diploma or GED
  • Strong customer service aptitude
  • Familiarity with major operating systems and software applications
  • Experience in HelpDesk operations or a related field
  • Ability to independently troubleshoot technical challenges
  • Proficient in setting up audiovisual systems
  • Skilled in documenting processes and maintaining records

Preferred Qualifications:

  • Associate's degree in Information Technology or a related discipline
  • Career Readiness Certificate
  • Understanding of Network Topology, Adobe Admin Console, VMware, Zoom, and Active Directory


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