Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Braunschweig, Niedersachsen - Commonwealth of Virginia
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Technical Support Specialist
vor 2 Monaten
Position: Technical Support Specialist
Company: Commonwealth of Virginia
Location: Not Specified
FLSA: Nonexempt
Hiring Range: $31,886 or higher based on experience and education
Employment Type: Full Time
Overview:
The Commonwealth of Virginia is seeking a dedicated Technical Support Specialist to enhance our team. This role is essential in delivering technical assistance to users across various platforms.
Key Responsibilities:
- Provide Tier 1 and 2 technical support for various technology systems and software applications.
- Address user inquiries promptly, including password resets and troubleshooting access issues.
- Efficiently manage and resolve technical support tickets.
- Thoroughly document all support interactions.
- Collaborate with the IT department on significant projects and during periods of staff shortages.
- Ensure compliance with security protocols for all technology.
- Prepare IT setups for events and provide audiovisual assistance.
- Maintain inventory records and conduct regular assessments.
- Assist in network and server maintenance and troubleshooting tasks.
- Stay informed about the latest HelpDesk technologies and propose enhancements.
- Foster a positive work environment and deliver exceptional customer service.
- Perform additional duties as assigned.
Qualifications:
- High School Diploma or GED.
- Strong customer service orientation.
- Familiarity with major operating systems and software applications.
- Experience in technical support operations or a related field.
- Ability to independently troubleshoot technical issues.
- Proficient in setting up audiovisual equipment.
- Skilled in documenting processes and maintaining logs.
Preferred Qualifications:
- Associate's degree in Information Technology or a related discipline.
- Career Readiness Certificate.
- Understanding of Network Topology, Adobe Admin Console, VMware, Zoom, and Active Directory.
