Application Support Specialist

vor 1 Tag


Braunschweig, Niedersachsen, Deutschland SOFICO Vollzeit
About the Job

We are seeking a highly skilled and motivated Application Support Specialist to join our team at Sofico. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, and chat.
  • Analyze and resolve complex technical issues related to our ERP software.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotations and provide after-hours support as needed.
Requirements
  • Fluent German language skills (min. C1) and excellent communication skills.
  • Several years of experience in a customer-facing or customer service role.
  • Several years of experience with requirements gathering, business analysis, and configuration of a solution.
  • Fluent in English, as we are an international company.
About Sofico

Sofico is a leading provider of ERP software solutions for the automotive finance, leasing, fleet, and mobility management industries. We are a dynamic and multicultural company with a strong focus on innovation and customer satisfaction.

We offer a comprehensive salary package, flexible office hours, and opportunities to work from home. Our team is passionate about delivering exceptional results and making a positive impact on our customers' businesses.

We are committed to creating an inclusive environment for all employees, regardless of age, ethnicity, nationality, culture, religion, gender identity, sexual orientation, etc. Our selection process is based solely on your skills, experience, and personality.



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