Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Braunschweig, Niedersachsen - Commonwealth of Virginia
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Application Support Specialist
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Technical IAM Specialist
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Technical IAM Specialist
vor 2 Monaten
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Technical Specialist
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Technical Support Specialist
vor 2 Monaten
Position: Technical Support Specialist
Company: Commonwealth of Virginia
Location: Not Specified
FLSA: Nonexempt
Hiring Range: $31,886 or higher based on experience and education
Employment Type: Full Time
Overview:
The Commonwealth of Virginia is seeking a dedicated Technical Support Specialist to enhance our team. This role is vital in delivering comprehensive technical assistance to users across various platforms.
Key Responsibilities:
- Provide Tier 1 and 2 assistance for institutional technology and software solutions
- Address user inquiries promptly, including password resets and access troubleshooting
- Efficiently manage and resolve support tickets
- Thoroughly document all support interactions
- Collaborate with the IT department on significant projects and during staff shortages
- Ensure compliance with security protocols for all technology
- Prepare IT arrangements for events and provide audiovisual support
- Maintain inventory records and conduct routine assessments
- Assist in network and server upkeep and troubleshooting
- Stay informed on emerging HelpDesk technologies and propose enhancements
- Foster a positive work atmosphere and deliver exceptional customer service
- Perform additional duties as assigned
Qualifications:
- High School Diploma or GED
- Strong customer service aptitude
- Familiarity with major operating systems and software applications
- Experience in HelpDesk operations or a related field
- Ability to independently troubleshoot technical challenges
- Proficient in setting up audiovisual systems
- Skilled in documenting processes and maintaining records
Preferred Qualifications:
- Associate's degree in Information Technology or a related discipline
- Career Readiness Certificate
- Understanding of Network Topology, Adobe Admin Console, VMware, Zoom, and Active Directory
