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Guest Services Representative

vor 2 Monaten

Hamburg, Hamburg, Deutschland Motel One Hamburg-Altona Vollzeit

About the Role

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Motel One Hamburg-Altona. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities

  • Manage guest arrivals and departures, including check-in and check-out procedures
  • Process and verify room reservations, cancellations, and modifications
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Process payments and handle cash handling duties
  • Perform administrative tasks, such as data entry and filing
  • Collaborate with other departments to ensure seamless guest experience

Requirements

  • High school diploma or equivalent required; hotel or hospitality experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
  • Proficiency in English and German languages

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance