Student Position: Guest Services Coordinator

vor 3 Monaten

Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

As Europe's leading hostel network, a&o is committed to providing a welcoming and diverse environment for all. Our mission, "everyone can travel," is supported by our affordable pricing and ongoing expansion. By 2025, we aim to be the first European hostel chain to achieve CO2 net zero, minimizing our ecological impact and offsetting what remains.
Since our inception, a&o Hostels has embraced an inclusive workforce, valuing diversity in origin, gender, sexual orientation, religion, and ethnicity.

Are you in search of a stable, part-time position? We have just the opportunity for you We are seeking a dedicated and self-reliant Student Guest Services Coordinator / Reception Specialist (m/f/x) to enhance our team at the a&o Hostel Hamburg Reeperbahn.

We invite applications from enrolled students, working students, temporary student employees, university attendees, and technical college scholars who are eager to engage in a part-time role within the hostel environment.

YOUR RESPONSIBILITIES

Serve as the primary contact for guests in the lobby, providing assistance and support. Welcome arriving groups, such as school classes, and guide them through hotel protocols. Assist guests with self-check-in and preparation formalities during large arrivals. Ensure a warm greeting and support for guests during breakfast. Collect guest feedback actively and encourage reviews on online rating platforms. Provide support at the reception during check-in and check-out processes. Regularly monitor online rating portals to maintain service quality.

YOUR QUALIFICATIONS

You are an enrolled student (m/f/x) with a valid enrollment certificate for a full-time course of study. You enjoy engaging with guests and providing excellent service. You are approachable and proactive in your interactions. Previous experience in customer service or care is a plus. You demonstrate a strong sense of responsibility and independence. You possess excellent German and good English language skills.

OUR OFFERINGS

Competitive salary: 12,41€/hour + night supplement 75% discount on personal overnight stays at all a&o hostels Flexible scheduling based on your availability Attractive corporate benefits, including discounts on leisure activities and events Subsidized language courses available Support for your professional development through various training opportunities Mental Health Support: Access to free and confidential mental health coaching from our independent partner, "Likeminded," to assist with personal, professional, and health-related challenges.
Enjoy a relaxed dress code with jeans and a&o polo shirts instead of formal attire. Daily provisions of drinks, fruits, and vegetables are provided, and as a hostel staff member, you can enjoy warm meals served at the buffet.

We look forward to receiving your application, including your resume, cover letter, proof of enrollment, desired salary, and earliest possible start date.

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