Student Position: Guest Services Associate

vor 3 Monaten

Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

As the leading hostel network in Europe, a&o is committed to being simple, diverse, and always welcoming. Our mission, "everyone can travel," drives us to provide affordable accommodations while continuously expanding our reach. By 2025, we aim to become the first European hostel chain to achieve CO2 net zero status, minimizing our ecological impact and offsetting any remaining emissions.
Since our inception, a&o Hostels has embraced a diverse workforce, welcoming individuals from all backgrounds, genders, sexual orientations, religions, and ethnicities.

Are you in search of a stable, part-time position? If so, we have the perfect opportunity for you
To enhance our team at the a&o Hostel Hamburg Reeperbahn, we are seeking YOU as a dedicated and self-sufficient Student Guest Services Associate / Reception Specialist (m/f/x).

We are looking for enrolled students, working students, temporary student employees, university attendees, and technical college scholars who are enthusiastic about a part-time role in the hospitality sector.

YOUR RESPONSIBILITIES

You will serve as the primary contact for guests in the lobby, assisting them with various inquiries. You will greet our arriving groups, such as school classes, and guide them through the hotel’s customs and procedures. For larger groups, you will aid guests with self-check-in and the necessary check-in preparations. You will be responsible for providing individual greetings and support to guests during breakfast. Actively collecting guest feedback and encouraging reviews on online rating platforms will be part of your role. You will provide support at the reception desk (check-in/check-out). Regular monitoring of online rating platforms will be one of your tasks.

YOUR QUALIFICATIONS

You are an enrolled student (m/f/x) with a valid enrollment certificate for a full-time study program. You enjoy engaging with guests and providing excellent service. You are approachable and proactive in your interactions. Ideally, you have prior experience in roles such as Customer Service Representative or Customer Care Representative. You demonstrate a strong commitment and independence in your work. You possess excellent German and good English language skills.

OUR OFFERINGS

Competitive salary: 12,41€/hour + night shift premium 75% discount on personal overnight stays at all a&o hostels Flexible scheduling based on your availability Attractive corporate benefits, including discounts on leisure activities and events Subsidized language courses available Support for your professional development through various training programs Mental Health Support: We provide free and confidential mental health coaching through our independent partner, "Likeminded," to assist you with personal, professional, and health-related challenges.
Our dress code is casual, allowing you to wear jeans and a&o polo shirts instead of formal suits or uniforms. We offer complimentary drinks, fruits, and vegetables daily, and as a member of the hostel staff, you can enjoy warm meals served at the buffet.

We look forward to receiving your application, including your resume, cover letter, proof of enrollment, desired salary, and earliest possible start date.

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