Student Position: Guest Services Associate

vor 2 Monaten

Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

As Europe's leading hostel network, a&o is dedicated to simplicity, diversity, and a welcoming atmosphere. Our mission, "everyone can travel," drives us to offer affordable accommodations while striving for continuous growth. By 2025, we aim to become the first European hostel chain to achieve CO2 net zero status, minimizing our ecological impact and offsetting any remaining emissions.
Since our inception, a&o Hostels has embraced a diverse workforce, welcoming individuals from all backgrounds, genders, sexual orientations, religions, and ethnicities.

Are you in search of a permanent, part-time position? If so, we have the perfect opportunity for you
We are seeking a dedicated and self-motivated Student Position: Guest Services Associate (m/f/x) to support our team at the a&o Hostel Hamburg Reeperbahn.

We welcome applications from enrolled students, working students, temporary student workers, university attendees, and technical college scholars who are interested in a part-time role within the hostel environment.

YOUR RESPONSIBILITIES

Act as the primary contact for guests in the lobby, providing assistance and support. Welcome arriving groups, such as school classes, and guide them through hotel customs and procedures. Assist guests with self-check-in and preparation formalities during large arrivals. Ensure individual greetings and support for guests during breakfast. Collect guest feedback actively and encourage participation in online rating platforms. Provide support at the reception desk (check-in/check-out). Regularly monitor online rating portals.

YOUR QUALIFICATIONS

You are an enrolled student (m/f/x) with a valid enrollment certificate for a full-time course of study. You enjoy engaging with guests and providing excellent service. You are approachable and proactive in your interactions. Ideally, you have prior experience in roles such as Customer Service Representative or Customer Care Representative. You demonstrate a high level of commitment and independence. You possess very good German and good English language skills.

OUR OFFERINGS

Competitive salary: 12,41€/hour + night supplement 75% discount on personal overnight stays at all a&o hostels Flexible scheduling based on your availability Attractive corporate benefits, including discounted leisure activities and events Subsidized language courses Support for your professional development through various training opportunities Mental Health Support: Access to free and confidential mental health coaching from our independent partner, "Likeminded," to assist with professional, personal, and health-related challenges.
Casual work attire: jeans and a&o polo shirts instead of formal suits or uniforms. Daily provision of drinks, fruits, and vegetables – as hostel staff, you can also enjoy warm meals served at the buffet.

We look forward to receiving your application, including your resume, cover letter, proof of enrollment, desired salary, and earliest possible start date.

  • Student Position: Guest Services Associate

    vor 2 Monaten

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    As the leading hostel network in Europe, a&o is committed to being simple, diverse, and always welcoming. Our mission, "everyone can travel," drives us to provide affordable accommodations while continuously expanding our reach. By 2025, we aim to become the first European hostel chain to achieve CO2 net zero status, minimizing our ecological impact and...

  • Student Position: Guest Services Associate

    vor 2 Monaten

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    As the leading hostel network in Europe, a&o is committed to being simple, diverse, and always welcoming. Our mission, "everyone can travel," drives us to provide affordable accommodations while continuously expanding our reach. By 2025, we aim to become the first European hostel chain to achieve CO2 net zero status, minimizing our ecological impact and...

  • Student Position: Guest Services Associate

    vor 2 Monaten

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    As Europe's leading hostel network, a&o is committed to providing a simple, diverse experience with a welcoming atmosphere. Our mission, "everyone can travel," drives us to offer affordable accommodations while pursuing sustainable growth. By 2025, we aim to become the first European hostel chain to achieve CO2 net zero, minimizing our ecological impact...

  • Student Position: Guest Services Associate

    vor 2 Monaten

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    As Europe's leading hostel network, a&o is committed to providing a simple, diverse experience with a welcoming atmosphere. Our mission, "everyone can travel," drives us to offer affordable accommodations while pursuing sustainable growth. By 2025, we aim to become the first European hostel chain to achieve CO2 net zero, minimizing our ecological impact...

  • Student Position: Guest Relations Associate

    vor 2 Monaten

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    As Europe's leading hostel network, a&o is committed to providing a welcoming and diverse environment. Our mission, "everyone can travel," drives us to offer affordable accommodations while pursuing sustainable growth. By 2025, we aim to be the first European hostel chain to achieve CO2 net zero, minimizing our ecological impact and offsetting any...

  • Student Position: Guest Relations Associate

    vor 2 Monaten

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    As Europe's leading hostel network, a&o is committed to providing a welcoming and diverse environment. Our mission, "everyone can travel," drives us to offer affordable accommodations while pursuing sustainable growth. By 2025, we aim to be the first European hostel chain to achieve CO2 net zero, minimizing our ecological impact and offsetting any...

  • Student Position: Guest Services Coordinator

    vor 2 Monaten

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    As Europe's leading hostel network, a&o is committed to providing a welcoming and diverse environment for all. Our mission, "everyone can travel," is supported by our affordable pricing and ongoing expansion. By 2025, we aim to be the first European hostel chain to achieve CO2 net zero, minimizing our ecological impact and offsetting what remains. Since...

  • Student Position: Guest Services Coordinator

    vor 2 Monaten

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    As Europe's leading hostel network, a&o is committed to providing a welcoming and diverse environment for all. Our mission, "everyone can travel," is supported by our affordable pricing and ongoing expansion. By 2025, we aim to be the first European hostel chain to achieve CO2 net zero, minimizing our ecological impact and offsetting what remains. Since...

  • Guest Relation Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    {"h1": "Become a Guest Relation Specialist at a\u0026o Hostels", "p": "As a Guest Relation Specialist at a\u0026o Hostels, you will be the first point of contact for our guests, providing a warm and welcoming experience. You will be responsible for checking in and out guests, handling room assignments, and responding to guest inquiries. You will also be...

  • Guest Relation Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    {"h1": "Become a Guest Relation Specialist at a\u0026o Hostels", "p": "As a Guest Relation Specialist at a\u0026o Hostels, you will be the first point of contact for our guests, providing a warm and welcoming experience. You will be responsible for checking in and out guests, handling room assignments, and responding to guest inquiries. You will also be...

  • Guest Relation Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    Job Title: Guest Relation SpecialistWe are seeking a Guest Relation Specialist to join our team at the a&o Hostel Hamburg Reeperbahn. As a Guest Relation Specialist, you will be the primary point of contact for guests, providing exceptional customer service and ensuring a smooth stay for our visitors.Key Responsibilities:Provide warm and welcoming service to...

  • Guest Relation Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    Job Title: Guest Relation SpecialistWe are seeking a Guest Relation Specialist to join our team at the a&o Hostel Hamburg Reeperbahn. As a Guest Relation Specialist, you will be the primary point of contact for guests, providing exceptional customer service and ensuring a smooth stay for our visitors.Key Responsibilities:Provide warm and welcoming service to...

  • Guest Relation Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    Job Title: Guest Relation SpecialistWe are seeking a Guest Relation Specialist to join our team at the a&o Hostel Hamburg Reeperbahn. As a Guest Relation Specialist, you will be the primary point of contact for guests in the lobby, providing exceptional service and support to ensure a memorable stay.Key Responsibilities:Welcome and assist guests in the...

  • Guest Relation Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    Job Title: Guest Relation SpecialistWe are seeking a Guest Relation Specialist to join our team at the a&o Hostel Hamburg Reeperbahn. As a Guest Relation Specialist, you will be the primary point of contact for guests in the lobby, providing exceptional service and support to ensure a memorable stay.Key Responsibilities:Welcome and assist guests in the...

  • Guest Relation Specialist

    vor 1 Woche

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    We are seeking a Guest Relation Specialist to join our team at the a&o Hostel Hamburg Reeperbahn. As a key member of our front desk team, you will be the first point of contact for our guests and provide exceptional service to ensure a memorable stay.Responsibilities:Welcome and assist guests in the lobby, providing information and support as needed.Support...

  • Service Team Associate

    vor 2 Monaten

    Hamburg, Hamburg, Deutschland emplify GmbH Vollzeit

    We are seeking a motivated and enthusiastic individual to join our dynamic team as a Service Team Associate. As a key member of our service department, you will be responsible for preparing and serving our fresh food offerings, including bowls and salads. You will also be responsible for providing exceptional customer service, ensuring that our guests have a...

  • Service Team Associate

    vor 2 Monaten

    Hamburg, Hamburg, Deutschland emplify GmbH Vollzeit

    We are seeking a motivated and enthusiastic individual to join our dynamic team as a Service Team Associate. As a key member of our service department, you will be responsible for preparing and serving our fresh food offerings, including bowls and salads. You will also be responsible for providing exceptional customer service, ensuring that our guests have a...

  • Guest Relation Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    About a&o HostelsWe're a dynamic and diverse team at a&o Hostels, Europe's largest hostel chain. Our mission is to make travel accessible to everyone, and we're committed to reducing our ecological footprint to a minimum. We're proud to be an inclusive employer, welcoming teams from all backgrounds and perspectives.Job DescriptionWe're seeking a motivated...

  • Guest Relation Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    About a&o HostelsWe're a dynamic and diverse team at a&o Hostels, Europe's largest hostel chain. Our mission is to make travel accessible to everyone, and we're committed to reducing our ecological footprint to a minimum. We're proud to be an inclusive employer, welcoming teams from all backgrounds and perspectives.Job DescriptionWe're seeking a motivated...

  • Guest Relation Specialist

    Vor 5 Tagen

    Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

    As a Guest Relation Specialist at a&o Hostels, you will be the first point of contact for our guests in the lobby, providing assistance and support with a smile. You will welcome arriving groups, such as school classes, and familiarize them with our hostel's customs and procedures.Key responsibilities include:Providing exceptional customer service and...