Student Position: Guest Services Associate

vor 2 Monaten

Hamburg, Hamburg, Deutschland a&o Hotel and Hostels Vollzeit

As Europe's leading hostel network, a&o is dedicated to simplicity, diversity, and a welcoming atmosphere. Our mission, "everyone can travel," drives us to offer affordable accommodations while striving for continuous growth. By 2025, we aim to become the first European hostel chain to achieve CO2 net zero status, minimizing our ecological impact and offsetting any remaining emissions.
Since our inception, a&o Hostels has embraced a diverse workforce, welcoming individuals from all backgrounds, genders, sexual orientations, religions, and ethnicities.

Are you in search of a permanent, part-time position? If so, we have the perfect opportunity for you
We are seeking a dedicated and self-motivated Student Position: Guest Services Associate (m/f/x) to support our team at the a&o Hostel Hamburg Reeperbahn.

We welcome applications from enrolled students, working students, temporary student workers, university attendees, and technical college scholars who are interested in a part-time role within the hostel environment.

YOUR RESPONSIBILITIES

Act as the primary contact for guests in the lobby, providing assistance and support. Welcome arriving groups, such as school classes, and guide them through hotel customs and procedures. Assist guests with self-check-in and preparation formalities during large arrivals. Ensure individual greetings and support for guests during breakfast. Collect guest feedback actively and encourage participation in online rating platforms. Provide support at the reception desk (check-in/check-out). Regularly monitor online rating portals.

YOUR QUALIFICATIONS

You are an enrolled student (m/f/x) with a valid enrollment certificate for a full-time course of study. You enjoy engaging with guests and providing excellent service. You are approachable and proactive in your interactions. Ideally, you have prior experience in roles such as Customer Service Representative or Customer Care Representative. You demonstrate a high level of commitment and independence. You possess very good German and good English language skills.

OUR OFFERINGS

Competitive salary: 12,41€/hour + night supplement 75% discount on personal overnight stays at all a&o hostels Flexible scheduling based on your availability Attractive corporate benefits, including discounted leisure activities and events Subsidized language courses Support for your professional development through various training opportunities Mental Health Support: Access to free and confidential mental health coaching from our independent partner, "Likeminded," to assist with professional, personal, and health-related challenges.
Casual work attire: jeans and a&o polo shirts instead of formal suits or uniforms. Daily provision of drinks, fruits, and vegetables – as hostel staff, you can also enjoy warm meals served at the buffet.

We look forward to receiving your application, including your resume, cover letter, proof of enrollment, desired salary, and earliest possible start date.

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