Hospitality Service Representative

vor 3 Monaten

Hamburg, Hamburg, Deutschland Frasers Hospitality Germany Vollzeit

Become a vital part of an exceptional luxury hotel environment that prioritizes a welcoming atmosphere.

This newly established 5-star hotel is designed to offer guests a serene and sophisticated experience. With 154 elegantly appointed suites, our hotel blends modern luxury with historic charm.

Your role is central to the hotel...

Key Responsibilities

Check-in #organizational expertise

  • Reviewing reservations and any specific requests prior to guest arrival
  • Allocating the ideal room to ensure a comfortable 'home away from home'
  • Greeting guests upon their arrival at Fraser Suites Hamburg

During the stay #guest care

  • Serving as the primary contact for guests, providing timely assistance to enhance their experience - from arranging transportation to suggesting local dining options
  • Delivering personalized attention to a diverse clientele, including tourists, conference participants, and business visitors

Note: Guests may stay for extended periods, fostering lasting relationships.

Check-out #farewell

  • As the team concludes their service, it’s time to say goodbye with warmth, anticipating future visits
Qualifications
  • Prior experience in hospitality or similar service sectors
  • Proficient communication skills in both German and English; additional languages are advantageous
  • Professional appearance, polite demeanor, and a strong commitment to guest satisfaction
  • Passion for hosting and engaging with individuals from various backgrounds
  • A collaborative team player who also thrives in independent settings with a positive attitude
Benefits
  • Attractive compensation, annual salary reviews, and acknowledgment of your contributions
  • Frasers Loyalty Bonus with the potential to earn an additional month's salary each year
  • Complimentary travel pass for Germany
  • 28 days of annual leave for personal time and relaxation
  • Flexible 8-hour shifts planned up to 4 weeks ahead, accommodating personal preferences
  • Diverse training opportunities for both personal and professional development, with pathways for advancement
  • Flat organizational structure promoting open dialogue
  • Team-building events to enhance camaraderie, from casual gatherings to after-work socials
  • Discounted stays at 120 Fraser properties across four continents
  • Convenient city-center location with excellent public transport access

If you are interested in contributing to a unique hotel experience, we look forward to connecting with you.

Please submit your application, including your earliest availability and salary expectations, in PDF format.

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