Head of Country Operations

vor 3 Wochen


Köln, Nordrhein-Westfalen, Deutschland Redcare Pharmacy Vollzeit
Country Manager (m/f/d) - Strategic Business Leadership

About Redcare Pharmacy:

As Europe's leading e-pharmacy, Redcare Pharmacy thrives on innovative solutions and dedicated teams. We are committed to fostering a supportive and collaborative workplace where every team member is encouraged to contribute to our mission of ensuring health for all individuals.

Role Overview:

In the capacity of Country Manager (m/f/d) focusing on operational business leadership, you will collaborate closely with the Country Head for Germany to enhance our prominent market position within the German sector. Your leadership will be pivotal in nurturing collaboration, setting clear objectives, and aligning strategic decisions and actions to empower individuals to achieve optimal health.

Key Responsibilities:

  • In partnership with the Country Head, you will oversee the daily operations of the German (Own Stock) Business, striving to meet Annual Operating Planning and P&L objectives. You will also spearhead various initiatives and projects, ensuring their successful execution.
  • You will diligently track and evaluate essential KPIs, creating standardized reports in collaboration with Data Science and BI teams to drive enhancements across departments. Your role will also encompass margin management, pricing strategy execution, and the establishment of new KPIs for market assessment.
  • Leading the quarterly forecasting process for Germany, you will develop annual and long-term plans in close collaboration with the Controlling team and the Country Head.
  • You will collaborate closely with cross-functional teams such as Marketing, Category Management, and Pricing to drive sales growth, ensuring efficient budget utilization and monitoring key performance indicators like Customer Lifetime Value (CLV) through an evolving customer data model. You will also focus on improving our Net Promoter Score (NPS) to enhance overall customer satisfaction.
  • By developing a comprehensive understanding of the business landscape, you will identify new growth opportunities, particularly in relation to our Rx (prescriptive medication) and proprietary brand offerings.

Candidate Profile:

  • You hold a degree in Business Administration, Finance, Economics, or a related discipline, complemented by practical experience in a commercial capacity.
  • Your ambition is matched by a strategic mindset, strong business acumen, and exceptional analytical capabilities. You excel in stakeholder management, effectively engaging with various levels and cross-functional teams.
  • Thriving in a dynamic environment, you adeptly manage multiple priorities and deadlines with a structured approach and resilience. You are comfortable making decisions amidst uncertainty and are open to taking calculated risks.
  • You possess business fluency in both English and German, and are prepared to work from our Cologne office several days a week.

Employee Benefits:

To support our employees' diverse needs, we offer a comprehensive benefits package:

  • Remote Work Options: For roles that do not require office presence, we can arrange flexible work locations, including up to 20 days a year anywhere within the EU.
  • Team Building Events: We foster camaraderie through engaging team events and celebrate our achievements with regular gatherings.
  • Childcare Support: Employees contributing to childcare expenses in kindergarten receive a monthly grant of €100.00.
  • Mental Health Resources: Access to professional psychological support from Likeminded for personal or professional challenges, available anonymously and at no cost.
  • Employee Discounts: Enjoy a 10% discount on all over-the-counter, beauty, and personal care products in our online store, and a 20% discount on nu3 products.
  • Career Development: We prioritize continuous learning and support your professional growth through various training opportunities.
  • Work-Life Balance: We assist in organizing your work schedule to promote a healthy work-life balance.
  • Commute Support: We provide a fully funded Deutschland Ticket for your commuting needs.
  • Health and Wellness: Your well-being is our priority, with access to a membership package at Urban Sports Club, offering a variety of fitness options tailored to your interests.


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