Customer Success Advocate

vor 1 Woche

Berlin, Berlin, Deutschland Susell GmbH Vollzeit
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Susell GmbH. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Customer Support: Provide timely and professional support to our clients via various communication channels, including chat and email.
  • Issue Resolution: Troubleshoot and resolve technical issues, escalating complex problems to our second-level support team as needed.
  • Knowledge Base Development: Create and maintain a comprehensive knowledge base to support our clients in resolving issues independently.
  • Communication: Develop and maintain effective communication with our clients, ensuring their needs are met and their expectations are exceeded.
Requirements
  • Technical Expertise: Possess a strong understanding of technical concepts and the ability to quickly learn new software and tools.
  • Education: Hold a degree in a relevant field or equivalent experience.
  • Customer Support Experience: Have a proven track record in customer support or a similar role.
  • Language Skills: Fluency in English, both written and verbal.
What We Offer
  • Remote Work: Enjoy the flexibility of working from home or remotely, with the option to work from our office in Berlin.
  • Flexible Working Hours: Have the autonomy to manage your working hours to suit your needs.
  • Professional Development: Access to our reteach Akademie for ongoing learning and development opportunities.
  • Urban Sports Membership: Receive a monthly contribution towards your Urban Sports membership.
  • Company Pension Scheme: Participate in our company pension scheme, with additional contributions above the standard rate.
  • Virtual Employee Stock Option Plan (vESOPS): Have the opportunity to participate in our vESOPS program.
  • Birthday Leave: Enjoy an additional day off on your birthday.

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