Client Success Advocate

vor 4 Wochen


Berlin, Berlin, Deutschland Camplify Holdings Limited Vollzeit

Position Overview:

As a Customer Success Specialist at Camplify Holdings Limited (CHL), you will play a pivotal role in ensuring our customers receive outstanding service and support. Your ability to foster strong relationships and your commitment to achieving results will be essential in this role.

About Camplify Holdings Limited (CHL): We are a leading global technology firm in the adventure travel sector, transforming how individuals experience the great outdoors. Our innovative brands, including Camplify, PaulCamper, and MyWay, provide unique solutions for RV enthusiasts and travelers around the globe.

Key Responsibilities:

  • Engage with customers through multiple communication channels
  • Facilitate onboarding and provide ongoing support to new platform users
  • Promote the growth of Premium Members and Instant Bookers
  • Interact with owners to boost their performance and satisfaction levels
  • Develop marketing materials tailored for Premium Members
  • Assist in moderating community interactions
  • Oversee RV listings while maintaining brand integrity
  • Achieve key performance indicators and report on enhancements to the platform

Qualifications:

  • Proficiency in German, English, and Dutch (preferred)
  • Demonstrated experience in providing exceptional customer service
  • Excellent interpersonal and communication skills
  • Self-driven and accountable
  • Able to thrive in a fast-paced work environment
  • Strong problem-solving and decision-making capabilities
  • Resilient under pressure with effective time management skills
  • Enjoy networking and participating in industry-related events

What We Offer:

  • Comprehensive training programs
  • Employee Share Ownership Scheme
  • Internal referral incentives
  • Discounts on campervan rentals and products
  • Employee Wellbeing Initiatives
  • Recognition and rewards for outstanding performance
  • A pet-friendly workplace
  • Be part of a vibrant, international organization

At CHL, we believe that diversity and inclusion are key to our success. We are dedicated to fostering a safe and empowering environment for all our employees. Embark on an exciting career journey with us and showcase your skills in a supportive setting.



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