Head of Customer Success
vor 6 Monaten
Your new role
Are you ready to join us on an exciting road trip? We are an up-and-coming startup and have set ourselves the goal of revolutionizing parking space management. With our innovative technology, we are ready to transform mobility and open up new avenues.
Imagine that you are largely responsible for our growth and success. Your focus is on satisfying our B2B customers for a product that is revolutionizing the way parking spaces are managed. You will have a significant impact on the future of urban mobility. With your expertise as Head of Customer Success (all genders) you will build a high-performing team, develop a strategic vision for customer success and focus on our customers during their onboarding process and ongoing partnership to strengthen our position as market leader.
What to expect
- Leadership: Build, manage, and coach several growing teams. Ensure your teams are motivated by our mission, drive impactful initiatives, and consistently achieve their goals
- Continuous Process Improvement: Guarantee the efficiency of the Customer Success team by identifying and addressing inefficient processes. Continuously improve and optimize these processes to enhance scalability
- Strategy & Vision: Define a long-term strategy & vision for the Customer Success Team that aligns seamlessly with the overall company strategy.
- Targets: Define and monitor OKRs for the team, ensuring alignment with company objectives. Establish meaningful KPIs to measure success, and take proactive steps to achieve them consistently
- Stakeholder Management: Collaborate and align closely with stakeholders from Customer Care, Project Management, Sales, and Product teams
- Customer Satisfaction: You and your team play a pivotal role in ensuring the satisfaction of our B2B customers. Maintain a strong focus on the onboarding process for our customers and work diligently to ensure ongoing satisfaction throughout the customer lifecycle
- Reporting Lines: You will report directly to the Director Operations and collaborate closely with our Project Management, Sales and Customer Care teams
Inspire us by
- Experience: You have a minimum of 6 years of relevant experience in customer success, customer service, account management, or related roles within a fast-growing organization.
- Leadership: You demonstrate a proven track record of working with and leading high-performing teams in fast-paced scale-up environments.
- Fast but structured: You exhibit a strong commitment to quality, employing an analytical and structured approach to your work.
- Ownership: You embrace a strong sense of ownership and accountability for Customer Success.
- Process improvement: You are proficient in identifying inefficiencies and providing innovative solutions to enhance team scalability.
- Data-Driven Decisions: You have a strong ability to structure and process data, allowing you to formulate data-driven hypotheses and make informed decisions based on data.
- Result-oriented: You set ambitious goals for yourself and your team and effectively translate plans into pragmatic solutions.
- Customer-centric: You possess an entrepreneurial mindset, and a relentless drive to ensure customer satisfaction.
- Language: You are fluent in both German and English, facilitating effective communication in a multilingual environment.
What we offer you
- Flexibility: With our flexible working model, you can customize your working rhythm.
- Workation: Work in inspiring places during your workation for fresh impulses.
- Security: Your job security is guaranteed by our profitable business model.
- Profit sharing: Benefit from our Virtual Stock Option Plan (VSOP) and share in the success of Parkdepot.
- Measurable targets: With our OKRs, your impact on our product and company success is directly measurable.
- Events: Celebrate our successes together at our legendary team events and OKR parties.
- Catering: Fresh coffee from our portafilter machine around the clock to keep you energized and productive. Discover the variety of Bella&Bona, our online cafeteria, or help yourself to our fruit basket or have breakfast at the muesli bar.
- Health: We support your health and fitness with EGYM to keep you active.
- Development: Take advantage of our language courses or in-house courses to learn new skills.
- Equipment: Decide on your own equipment to work efficiently and comfortably.
- Dress code: Dress the way you feel most comfortable.
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