Customer Success Intern

vor 2 Wochen

Berlin, Deutschland Atlas Metrics GmbH Vollzeit

Join Atlas Metrics on our mission is to make the sustainability impact of companies fully transparent.

We’re building the market-leading technology platform for organizations to track their Environmental, Social, and Governance (ESG) data and manage their sustainability performance.
- ️Join a team of talented sustainability experts, software engineers, and product builders

Series A stage, backed by top VCs including Cherry Ventures, B2Venture, and GFC.

**Our Customer Experience team is excited to welcome a Customer Support & Success Intern to join us in our Berlin office. This internship offers a rare opportunity for a motivated graduate to gain hands-on experience in both Customer Support and Success while helping to develop scalable support processes in a fast-growing tech startup. You will play an essential role in supporting our customers on their ESG journey and contributing to the operational backbone of our team.**

**This is a minimum 6 months contract, with the option to extend to 12 months based on performance and mutual agreement or the possibility to transition into a permanent contract.**

**Key Responsibilities**
- ** Operations & Process Development**: Work alongside our Head of Customer Success to identify, design, and implement support processes that allow our team to scale efficiently.
- ** Knowledge Base & Documentation**: Maintain thorough, customer-friendly documentation and contribute to developing our internal knowledge base, improving support quality and consistency.
- ** Feedback Collection & Sharing**: Gather, track, and analyse customer feedback. Share key insights with the product team, to drive product improvements and inform about future features.
- ** Data-Driven Insights**: Assist with the creation and analysis of customer support metrics to monitor customer satisfaction, identify trends, and suggest improvements to enhance the overall customer experience.

**Requirements**:

- ** Educational Background**: Graduate - Higher education, ideally in Business, Data, Sustainability, or related fields.
- ** Customer-Focused Experience**: Previous experience in customer service, support, or related roles, with the ability to understand customer needs and provide thoughtful solutions.
- ** Operational Aptitude**: Interest or experience in process development or operational tasks; familiarity with support tools (e.g., HubSpot, Aircall) is a plus.
- ** Communication Skills**: Excellent verbal and written skills in German and English (C1 level) to effectively engage with diverse stakeholders across various levels.
- ** Proactive, Tech-Savvy, and Flexible**: Eager to learn, open to feedback, and able to adapt quickly in a fast-paced, evolving environment.

**Location**

Our office is in Berlin. This role requires 3 days per week on-site, with some flexibility for remote work.

**Benefits**

We value you and your work, at all times. If you join Atlas, you will receive:

- Competitive salary
- Generous equity package
- A family-friendly work environment with flexibility and understanding around the hours you work
- Nilo.health Account
- Learning and Development Yearly Budget
- 28 days of vacation (+1 added every year)
- A new MacBook and a budget for accessories & equipment
- Urban Sports membership (or something similar of your choice)
- Regular co-locations and offsites to strengthen a great culture across geographies

**Why join Atlas Metrics?**
- ** Work with a world-class team**: Collaborate with a world-class team of ESG experts, engineers, and designers.
- ** Join a purpose-driven mission**: Make a meaningful impact by helping organizations easily measure and manage their sustainability performance, accelerating the global transition to sustainable business models.
- ** Experience growth**: Thrive in a high-growth startup environment that fosters creativity, innovation, and adaptability, as we become the go-to solution for over 50,000 companies affected by upcoming EU regulations.
- ** Develop professionally**: Unlock your potential with numerous opportunities for professional development, skill expansion, and career advancement in a supportive, learning-focused environment.

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