Customer Success Professional
Vor 3 Tagen
Revolutionize Trade Compliance as a Customer Success Manager at traide AI
We empower our enterprise clients to streamline their customs processes, delivering up to 87% time savings while minimizing errors. Our platform is trusted by leading brands like Siemens Healthineers, Würth, and Jack Wolfskin, driving 1000% growth over the past 12 months.
As we scale, we're looking for a dynamic Customer Success Manager to be the cornerstone of our Customer Success team. You will have the opportunity to shape the department from the ground up and drive exceptional value for our growing customer base. Working closely with our Co-Founder and CEO, Leonie, you'll be at the forefront of transforming trade compliance.
Key Responsibilities- Build Strong Customer Relationships: Become the trusted partner for our customers, driving long-term, scalable relationships and acting as their main point of contact
- Implement and Optimize Success Metrics: Monitor and evaluate key metrics to ensure high customer satisfaction and continuous optimization of our processes
- Drive Customer Growth and Retention: Collaborate with our Sales team to identify opportunities for account expansion, ensuring customers realize the full potential of our platform
- Ensure Smooth Customer Transitions: Seamlessly guide customers from acquisition to long-term engagement, ensuring they experience the full value of our platform from day one
- Several years of experience in Customer Success, Account Management, or a similar role, ideally within the B2B SaaS or tech space
- Data-driven and comfortable with using metrics to refine processes and improve customer experiences
- Strong communication skills and fluency in German and English (written and spoken)
We believe in fostering a diverse, inclusive, and growth-oriented workplace. We value people of all backgrounds and ensure a fair, non-discriminatory recruitment process. If this sounds like the challenge you're looking for, we encourage you to apply - even if your experience doesn't perfectly match every qualification.
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