DACH Region Customer Experience Specialist

Vor 6 Tagen


Munich, Bayern, Deutschland Secfix Vollzeit
About Secfix

We are a rapidly growing startup that automates security compliance for small and medium-sized businesses in Europe. Our platform helps companies like yours automate ISO 27001, GDPR, TISAX, and SOC 2 quickly and easily.

Job Overview

We're seeking a highly motivated Customer Success Manager to join our team and work with our customers from the DACH region. As a key member of our customer success team, you will be responsible for managing the customer lifecycle from day one through renewal, ensuring that our customers receive the highest level of service and support.

Responsibilities:
  • Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
  • Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
  • Onboard and support Secfix customers through the lifecycle of their certification journey
  • Become an expert in ISO 27001, GDPR and other forms of compliance
  • Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
  • Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
  • Write and record educational and technical content for our knowledge base
Requirements
  • English (fluent) and German (C2)
  • Great time management and organisational skills
  • Excellent communication skills
  • Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company
  • Comfortable talking through basic technical concepts with a technical audience
  • Proven track record of managing multiple concurrent projects
  • Experience working with cross-functional teams (Sales, Support, Engineering, Product)
  • Energetic and engaged with remote culture
Benefits
  • Remote Work: 100% remote work with a virtual office in Gather
  • Competitive Salary: €80,000 - €100,000 per year, depending on experience
  • Equity: Generous equity package – we're all owners of Secfix and beneficiaries of our collective success
  • Holidays: 26 days holiday + local public holidays
  • Health Insurance: Comprehensive health coverage
  • Development Budget: €1,000 annual personal development budget
  • Workspace Budget: Remote workspace budget and access to co-working spaces
  • Annual Retreat: Annual retreat to build connections and inspire ideas (this year we're headed to Milan)
  • Tech Equipment: Latest tech equipment (MacBook, monitors, headphones)
  • Company Events: Company-wide events to build relationships and have some fun
  • Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors


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