DACH Region Customer Experience Specialist
Vor 6 Tagen
We are a rapidly growing startup that automates security compliance for small and medium-sized businesses in Europe. Our platform helps companies like yours automate ISO 27001, GDPR, TISAX, and SOC 2 quickly and easily.
Job OverviewWe're seeking a highly motivated Customer Success Manager to join our team and work with our customers from the DACH region. As a key member of our customer success team, you will be responsible for managing the customer lifecycle from day one through renewal, ensuring that our customers receive the highest level of service and support.
Responsibilities:- Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
- Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
- Onboard and support Secfix customers through the lifecycle of their certification journey
- Become an expert in ISO 27001, GDPR and other forms of compliance
- Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
- Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
- Write and record educational and technical content for our knowledge base
- English (fluent) and German (C2)
- Great time management and organisational skills
- Excellent communication skills
- Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company
- Comfortable talking through basic technical concepts with a technical audience
- Proven track record of managing multiple concurrent projects
- Experience working with cross-functional teams (Sales, Support, Engineering, Product)
- Energetic and engaged with remote culture
- Remote Work: 100% remote work with a virtual office in Gather
- Competitive Salary: €80,000 - €100,000 per year, depending on experience
- Equity: Generous equity package – we're all owners of Secfix and beneficiaries of our collective success
- Holidays: 26 days holiday + local public holidays
- Health Insurance: Comprehensive health coverage
- Development Budget: €1,000 annual personal development budget
- Workspace Budget: Remote workspace budget and access to co-working spaces
- Annual Retreat: Annual retreat to build connections and inspire ideas (this year we're headed to Milan)
- Tech Equipment: Latest tech equipment (MacBook, monitors, headphones)
- Company Events: Company-wide events to build relationships and have some fun
- Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors
-
Digital Customer Experience Specialist
vor 3 Wochen
Munich, Bayern, Deutschland BMW Group VollzeitJob DescriptionWe are seeking a highly motivated and detail-oriented Digital Customer Experience Specialist to join our team. As a key member of our Financial Services Online Customer Portal team, you will play a critical role in shaping the digital customer experience for our customers.ResponsibilitiesContribute to the definition of requirements for our web...
-
HR Partnerships Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Personio VollzeitJoin Personio's Success StoryAs an HR Partnerships Specialist in the DACH region, you'll be a key player in our growth strategy. Our Partner Management team develops and executes strategic partnerships across Europe to drive business for Personio, complement our product offering with partner services, and strengthen our brand through long-term...
-
DACH Region Sales Director
vor 2 Wochen
Munich, Bayern, Deutschland 4screen VollzeitAbout the RoleWe are seeking an experienced Sales Director to lead our sales efforts in the DACH region. As a key member of our team, you will be responsible for driving revenue growth, building and maintaining strong relationships with key decision-makers, and identifying new business opportunities.Key ResponsibilitiesDevelop and execute a sales strategy to...
-
Munich, Bayern, Deutschland Haleon VollzeitJob DescriptionIn this exciting role as a Strategic Talent Acquisition Specialist for the DACH region, you will play a critical part in driving the growth of our business by identifying, attracting, and acquiring top talent. Reporting to the DACH TA Manager, you will be responsible for leading the entire end-to-end recruitment process, from sourcing to...
-
Customer Experience Associate
vor 4 Wochen
Munich, Bayern, Deutschland DAVID Systems GmbH VollzeitAs a valued member of our Customer eXperience Group at DAVID Systems GmbH, you will be part of a dynamic team that delivers exceptional service and support. Your key responsibilities will include servicing and supporting our customers and partners, building on strong relationships, and ensuring our customers receive the highest level of service.Main...
-
Customer Experience Solution Specialist
Vor 7 Tagen
Munich, Bayern, Deutschland NFON VollzeitImplementing Cutting-Edge Customer Experience SolutionsYour mission as a Service Consultant in Professional Services is to play a vital role in delivering exceptional customer experiences through our premium telecommunications solutions.This involves implementing customized contact center projects that cater to clients' specific needs. Key responsibilities...
-
Vertriebsexperte für DACH-Region
Vor 2 Tagen
Munich, Bayern, Deutschland MVTec Software GmbH VollzeitMit viel Leidenschaft und Engagement suchen wir eine hochmotivierte Persönlichkeit, die sich unserer dynamischen Geschäftsabteilung anschließen möchte. Als Vertriebsexperte für unsere DACH-Region bist du verantwortlich für den Aufbau und die Pflege von Kundenbeziehungen sowie die Durchführung von Verkaufsprozessen.Unser AngebotBereits nach kurzer...
-
Commercial Technical Solutions Strategist
vor 2 Wochen
Munich, Bayern, Deutschland Autodesk VollzeitOverviewThe position of Commercial Technical Solutions Strategist in the DACH region plays a crucial role in driving business growth by partnering with Mid-Market Accounts Sales Executives to develop strategic customer approaches.Salary and BenefitsThe estimated salary for this role is €80,000 - €120,000 per year, depending on experience and location....
-
Vertriebsexperte für DACH-Region
Vor 6 Tagen
Munich, Bayern, Deutschland MVTec Software GmbH VollzeitSchließen Sie sich einem innovativen Unternehmen an, das auf industrielle Bildverarbeitung spezialisiert ist.Wir suchen einen erfahrenen Vertriebsprofi, der die DACH-Region vertreten und unsere Kunden in Deutschland, Österreich und der Schweiz unterstützen soll. Als Inside Sales Expert werden Sie eng mit dem Außenvertrieb zusammenarbeiten, um gemeinsam...
-
Cloud Marketing Strategist DACH Region
vor 2 Wochen
Munich, Bayern, Deutschland Rackspace VollzeitJob OverviewRackspace Technology, a global leader in end-to-end hybrid, multicloud, and AI solutions, is seeking a seasoned Field Marketing Manager DACH.The successful candidate will develop and execute comprehensive marketing strategies to support the region's sales objectives. This role requires a deep understanding of cloud services and involves close...
-
Customer Experience Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Westwing Home & Living VollzeitAbout the Role:We are seeking a highly motivated and customer-focused Front Office Customer Care Professional to join our team in Munich, Germany.As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our Danish customers through various communication channels.You will process requests related to...
-
Beauty Experience Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Estée Lauder Companies VollzeitUnlock Your Potential as a Beauty Experience SpecialistAbout the Role:We are seeking a highly motivated and passionate Beauty Experience Specialist to join our team at Estée Lauder Companies in Munich, Germany. This is a full-time position with a competitive salary of approximately €40,000 - €50,000 per year.Job Summary:As a Beauty Experience...
-
Customer Experience Strategist
Vor 6 Tagen
Munich, Bayern, Deutschland Carly VollzeitAs the Customer Experience Strategist at Carly, you will drive a dynamic transformation in customer satisfaction. Leveraging data-driven insights, you'll optimize customer support processes and champion a culture of continuous improvement. Your expertise will set new benchmarks in customer success excellence.Key ResponsibilitiesCollaborate with internal...
-
Sales Director DACH Region
vor 2 Wochen
Munich, Bayern, Deutschland Adlook VollzeitDrive revenue growth in the DACH region as a Sales Director. Key responsibilities include building and growing business, co-creating sales strategies, and delivering revenue targets.Requirements & QualificationsExtensive experience in programmatic ad sales;Strong book of business & network among large brands and agencies;Strategic seller able to solve client...
-
Technical Account Manager for DACH Bank Finance
vor 2 Wochen
Munich, Bayern, Deutschland SAP Fioneer VollzeitJob DescriptionWe are seeking a seasoned professional to join our team as a Technical Account Manager for the DACH region. In this role, you will act as a trusted advisor and consultant, leveraging your expertise in banking finance solutions to drive business growth and customer satisfaction.The ideal candidate will have a proven track record of success in...
-
Training Manager
vor 2 Wochen
Munich, Bayern, Deutschland AccorCorpo VollzeitAs a Training Manager in the DACH region, you will be responsible for driving the Learning & Development strategy across the dynamic area. This role is ideal for a seasoned professional with a strong background in L&D program delivery and proven project management expertise.About the RoleThis fixed-term position, lasting two years, offers a unique...
-
Cloud Marketing Strategist for DACH Region
vor 4 Wochen
Munich, Bayern, Deutschland Rackspace Technology VollzeitJob SummaryThe Marketing Manager for DACH will play a key role in developing and implementing comprehensive marketing strategies that support the region's sales objectives. This role requires a deep understanding of cloud services and involves close collaboration with major hyperscalers such as AWS, Microsoft, and Google Cloud Platform.Key...
-
Customer Experience Strategy Lead
vor 2 Wochen
Munich, Bayern, Deutschland zooplus VollzeitAt zooplus, we're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. We believe that the key to success lies in working together and leveraging our international strengths.We're seeking an experienced Customer Experience Strategy Lead to join our Product Organization as part of the...
-
Account Manager
vor 4 Wochen
Munich, Bayern, Deutschland 4screen VollzeitAbout the RoleWe are seeking a highly motivated Account Manager to join our team in the DACH region. As a Key Account Manager, you will play a crucial role in client retention, maintaining high levels of customer satisfaction, and growing revenues with our existing partners.Key ResponsibilitiesConsult with current and potential customers to foster...
-
Human Resources Specialist for DACH Region
vor 3 Wochen
Munich, Bayern, Deutschland BV Germany GmbH VollzeitAt BV Germany GmbH, we are seeking a highly skilled and dedicated Human Resources Specialist to join our team in Munich. This is an exciting opportunity to work with a dynamic organization that values innovation and excellence.This part-time position offers flexibility in working hours from Monday to Friday on-site in our beautiful Munich Head Quarter...