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Customer Success Advocate for European Markets
vor 1 Monat
We are a pioneering technology company that specializes in automating security compliance for Small to Medium-sized Businesses (SMBs) across Europe. Our innovative platform integrates with various tech stacks, extracting the necessary data for compliance and creating a checklist for our clients to become and remain compliant.
Job DescriptionWe are seeking an exceptional Customer Success Manager to join our team and support our customers from the DACH region. In this role, you will be responsible for managing the customer lifecycle from day one through renewal, ensuring that our clients receive the highest level of service and support. You will work closely with our sales, marketing, engineering, and product teams to align on customer needs and company strategy.
Key Responsibilities:- Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
- Develop and improve our Customer Success processes and set up the infrastructure to be highly impactful on the customer journey
- Onboard and support Secfix customers through the lifecycle of their certification journey
- Become an expert in ISO 27001, GDPR, and other forms of compliance
- Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
- English (fluent) and German (C2)
- Great time management and organisational skills
- Excellent communication skills
- Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company
- Comfortable talking through basic technical concepts with a technical audience
- Proven track record of managing multiple concurrent projects
- Energetic and engaged with remote culture
- Remote Work: 100% remote work with a virtual office in Gather.
- Competitive Salary: We offer an industry-competitive salary of €80,000 - €100,000 per annum, depending on experience.
- Equity: Generous equity package – we're all owners of Secfix and beneficiaries of our collective success.
- Holidays: 26 days holiday + local public holidays.
- Health Insurance: Comprehensive health coverage.
- Development Budget: €1,000 annual personal development budget.
- Workspace Budget: Remote workspace budget and access to co-working spaces.
- Annual Retreat: Annual retreat to build connections and inspire ideas.
- Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).
- Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
