Team Lead Client Success

vor 4 Monaten


Munich, Deutschland Scalable GmbH Vollzeit

Unternehmensbeschreibung

Scalable Capital ist eine führende digitale Investmentplattform in Europa. Seit unserer Gründung im Jahr 2014 verfolgen wir die Mission, allen Menschen zu ermöglichen, Investor:in zu werden. Mit unserem Scalable Broker, unserer digitalen Vermögensverwaltung und unseren B2B-Lösungen bieten wir einfache und günstige Geldanlagemöglichkeiten für jede:n. Mittlerweile ist Scalable Capital ein FinTech Unicorn - mehr als 600.000 Kund:innen und mehr als zehn Milliarden Euro sind bereits auf unserer Plattform.

Besuche unseren Finanzblog oder höre unseren Podcast an, um zu erfahren, was unsere Expertenteams zu sagen haben.

Unsere Unternehmenswerte leiten uns jeden Tag bei unserer Arbeit und Kollaboration. Um mehr über sie zu erfahren, finde unsere Werte hier (Englisch).

Stellenbeschreibung
- Du übernimmst den Aufbau, die Führung und Förderung des Kundenservice-Teams (Client Success) für unseren schnell wachsenden Geschäftsbereich Brokerage
- Du führst, motivierst und entwickelst ein bis zu 15-köpfiges Kundenservice-Team für die Märkte Deutschland und Österreich
- Du verantwortest die Zufriedenheit und die Bindung unserer Kundschaft im Brokerage
- Du überwachst und reportest als Teil unserer Clients Group die Anliegen, Wünsche und das Feedback unserer Kundschaft im Brokerage, um Aufgaben und Ressourcen sinnvoll zu steuern. Dabei verfolgst Du das Ziel, technische Lösungen auszubauen, um den Client Success - Service skalierbar zu halten.
- Du bist live dabei, wenn wir Produkterweiterungen und neue Features unseres Brokers launchen und zeigst Dich verantwortlich für die Vorbereitung des Client Success Teams
- Du stehst im engen Austausch mit unseren Operations
- und Product-Teams, um unsere Prozesse und Abläufe sowie Features und Applikationen stetig weiterzuentwickeln und zu verbessern

Qualifikationen
- Du konntest bereits Berufserfahrung in einer Führungsposition im Kundenservice sammeln und bist mit den KPI der Branche vertraut
- Du interessierst Dich sehr für das Geschehen an der Börse, kennst Dich aus mit Aktien, ETFs und Fonds und hast eine Affinität für digitale Lösungen
- Dich motiviert es, Dein Team zu gemeinsamen Erfolgen zu führen und sowohl fachlich als auch menschlich als Vorbild zu fungieren
- Du hast eine freundliche und lösungsorientierte Arbeitsweise in pro-aktiver Abstimmung mit Deinem Team
- Dich zeichnet eine ausgeprägte Kommunikationsfähigkeit in exzellentem Deutsch und sehr gutem Englisch aus

Zusätzliche Informationen
- Werde Teil eines der am schnellsten wachsenden und sichtbarsten Fintech-Startups in Europa und schaffe einen innovativen Service, der einen wesentlichen Einfluss auf das Leben unserer Kunden hat
- Scalable Capital bietet eine abwechslungsreiche Arbeit über alle Kanäle, in der unsere Kunden stets im Mittelpunkt stehen sowie die Möglichkeit der Zusammenarbeit mit einem internationalen, vielfältigen, integrativen und wachsenden Team, das es liebt, die besten Produkte für unsere Kunden zu entwickeln
- Arbeite flexibel in unserem zentralen Office mitten in München oder Berlin
- Produktives Arbeiten mit modernster Hardware und Tools
- Interne Knowledge Sharing Sessions über die Grenzen Deines Teams hinaus sowie ein persönliches Bildungsbudget für externe Veranstaltungen
- Genieße Deine freie Zeit mit 30 bezahlten Urlaubstagen und nutze die Möglichkeit, im Ausland zu arbeiten
- Profitiere von einem attraktiven Vergütungspaket und von der betrieblichen Altersvorsorge
- Kostenlose Subscription für den PRIME+ Broker


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