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Client Success Manager
vor 2 Monaten
Who are we looking for? Is this opportunity a good fit for you?
You’ll love discovering the clients’ internal business success metrics and be able to advise, influence, and define key value measurements. This will include recommending strategies and tactics to achieve the results desired by your clients. You will ensure that your clients stay on track in their execution of their success plans, so educating and helping them understand the value they are receiving from Bazaarvoice’s solutions is essential. This also includes consulting clients to promote and leverage customer-generation content for their websites and other channels (online and offline). You’ll also be a very strong planner and be able to look 6 months ahead of each client’s contract renewal and facilitate that process. You’ll be proactive in identifying and advocating opportunities to expand the scope of Bazaarvoice’s footprint within the client’s business. Finally, you’ll also advocate internally for client needs within Bazaarvoice and ensure your individual customer achievements are recognised internally too.
Essential skills and experience
University degree or similar. Native/fluent German and English. Ability to navigate and build champions across complex client organisations and personalise the strategy you set to fit their needs. Significant experience in account management, ideally within software, research, online and/ or other marketing/e-commerce technologies or significant experience in driving digital driven programs within Customer-centric with a focus on delivering value (KPIs definition tracking). Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations. Proven ability to work in an objective based environment while prioritising and managing workload across multiple accounts concurrently. Industry knowledge in any of the following: retail, manufacturing, consumer electronics, CPG, media or financial services. Entrepreneurial spirit with great sense of autonomy while working from a remote office Outstanding oral, written, and presentation skills. Coupled with public speaking experience (executive level audience). Travel: about 40% of your time will be spent travelling to meet with clients – predominantly in the DACH region. Attention to detail, highly organised, with an absolute focus on quality of work.
Nice to have:
Marketing and /or ecommerce program management experience. Knowledge of and/ or previous experience with the kind of brands/ retailers that Bazaarvoice work with. #LI-MH1#LI-Hybrid