Sales and Customer Executive

vor 2 Wochen


WorkFromHome, Deutschland Innovative Workforce Solution Ltd Vollzeit

pstrongMain Tasks: /strong /pbr /pstrong /strongAssists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following: /pbr /ulliUpdating and amending client details as and when appropriate /liliProviding product information to clients and responding to their queries. /liliPromoting new products /liliProviding quotations for a new policy and completion of necessary paperwork if sale is concluded /liliAdministers a policy#039;s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums. /liliHandling all calls and electronic mails from clients. /liliHandling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels. /liliProcessing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork. /liliApplies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation. /liliServicing of customer enquiries on the phone and by email, in a similar way to walk-in customers. /li /ulbr /pstrongRequirements: /strong /pbr /ulli Knowledge of Microsoft Office Tools/Applications; /liliNegotiation Skills; /liliStrong Communication Skills verbal and written; /liliStrong Analytical Skills; /liliPreference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification; /liliAbility to work independently with minimal guidance and part of a team. /liliTeam Player. /li /ulbr /pstrongLanguages: /strong /pbr /ulli Maltese: Level: Excellent /liliEnglish: Level: Excellent /liliSpanish: Level: Any level is considered an asset /li /ulbr/br/Adress:



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