Trainee Insurance Motor Claims

pManpower is seeking to recruit Trainee Insurance Motor Claims to manage effectively a caseload of claims ensuring that company policy, procedure and regulatory requirements are adhered to at all times. /pbr /pKey Responsibilities /pbr /br /br /br /br /br /ulli Deliver all specific objectives as assigned upon appointment. /lili Effectively handle all claims which are part of the job holder file allocation in accordance with group SLAs. /lili Gather and process information, as directed, to support the effective assessment of more complex cases. /lili Handle a portfolio of recovery files. /lili Adhere to the Groups Insurance Complaint Management process. /lili Perform any other duties assigned by the Chief Executive - Europe, Senior Management or the Core team. /li /ulbr /pKey Accountabilities /pbr /br /br /br /br /br /ulli Deliver a customer-centric claims proposition that will enhance the group#039;s Insurance brand/reputation. /lili Refer claims, which fall outside of personal authority levels to appropriate referral point. /lili Maintain and develop personal knowledge and skills through continued professional /lilidevelopment as well as ongoing at desk training, ensuring that this is recorded in line with /liliTraining and Competency requirements. /lili Provide excellent customer service. /li /ulbr /pKey Success Factors /pbr /br /br /br /br /br /ulli Carry out robust diary management of an assigned caseload and improve closing ratios to above 100%. /lili Adhere to the Argus Insurance Complaint Management process. /lili Individual performance objectives will be set on an annual basis. /li /ulbr /pPrevious experience is considered an assetbrStrong interpersonal and customer service skillsbrGreat time management and organisationbrAn interest to develop in insurance/claimsAttention to detail /pbr /p /pbr /p /pbr/br/Adress: