Customer Support Engineer

vor 6 Monaten

Karlsruhe, Deutschland Cinemo Vollzeit
Position Description

As part of the Customer Project Management department, you will work directly with Cinemo’s customers to successfully enable our different CORE and CARS products on their Android and other Automotive platforms. As a Customer Support Engineer / Project Leader you are involved at any stage of a project lifecycle and ensure that Cinemo delivers customer projects according to agreed targets (scope, schedule, quality), interacting proactively with them. You provide technical support to customers facing challenges using our products into their environment. This role requires an energetic and motivated individual who works well in a fast-paced dynamic environment.

In this role, you will:

Manage small scale customer projects and contribute into complex ones, throughout the project life cycle, including planning, schedules, resource allocation, scope, risk and change management.

  • Proactively identify, prioritize and drive the resolution of project and customer issues.
  • Plan, manage and test customer releases.
  • Provide first-line technical customer support, analyze and solve customer issues using customer and reference hardware.Act as a technical interface between our customers and our internal departments to formulate their needs during the project phase.
  • Have a deep technical understanding of our products enabling you to autonomously address customer technical needs.
  • Enrich our online knowledge database with answers to functional and technical questions helping further customers to better use our products and internal team members to increase their knowledge.
What you will need to succeed:
  • College, Bachelor's or University degree
  • Understanding of software engineering processes with complex technical issues
  • Significant experience in Engineer role
  • Experience in managing small-scale projects
  • Very good knowledge of C++, Kotlin and Java programming languages
  • Very good knowledge and experience with Android
  • Experience with online services
  • Experience with the automotive sector is a plus
  • Interest in next-generation multimedia
  • Self-motivated, proactive and able to work under minimal supervision.
  • Excellent communication and interpersonal skills for efficient collaboration with internal and external stakeholders.
  • Well-organized with high attention to detail
  • Proficiency in English
  • Likes to work in a multicultural, diverse and inclusive environment while embracing the Cinemo values of Respect, Innovation, Reliability and Speed


Cinemo is a global provider of highly innovative infotainment products that make every screen an opportunity. Its range of award-winning, fully integrated, low-footprint digital media offerings combine high performance with high quality and are truly system agnostic. Whether embedded, as mobile apps or through the cloud, Cinemo supports all digital media scenarios for any industry and any device. Its product portfolio is designed and built to deliver excellence, accelerate time to market, and lower TCO for its clients while creating digital media experiences that matter. 

Founded in 2008, and with a strong history of industry firsts, Cinemo is the partner of choice for more than 40 market-leading OEMs and over 20 tier-1s. The company works with the top high-tech and consumer electronic companies as well as global music and video content providers. Cinemo’s global team of 200+ innovative thinkers from 35 nationalities continuously delivers groundbreaking innovation.

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