Customer Support Engineer

vor 4 Monaten

Karlsruhe, Deutschland Cinemo Vollzeit

Position Description

As part of the Customer Project Management department, you will work directly with Cinemo’s customers to successfully enable our different CORE and CARS products on their Android and other Automotive platforms. As a Customer Support Engineer / Project Leader you are involved at any stage of a project lifecycle and ensure that Cinemo delivers customer projects according to agreed targets (scope, schedule, quality), interacting proactively with them. You provide technical support to customers facing challenges using our products into their environment. This role requires an energetic and motivated individual who works well in a fast-paced dynamic environment.

In this role, you will:

Manage small scale customer projects and contribute into complex ones, throughout the project life cycle, including planning, schedules, resource allocation, scope, risk and change management.
Proactively identify, prioritize and drive the resolution of project and customer issues. Plan, manage and test customer releases. Provide first-line technical customer support, analyze and solve customer issues using customer and reference hardware. Act as a technical interface between our customers and our internal departments to formulate their needs during the project phase.
Have a deep technical understanding of our products enabling you to autonomously address customer technical needs. Enrich our online knowledge database with answers to functional and technical questions helping further customers to better use our products and internal team members to increase their knowledge.

What you will need to succeed:

College, Bachelor's or University degree Understanding of software engineering processes with complex technical issues  Significant experience in Engineer role Experience in managing small-scale projects Very good knowledge of C++, Kotlin and Java programming languages Very good knowledge and experience with Android Experience with online services Experience with the automotive sector is a plus Interest in next-generation multimedia  Self-motivated, proactive and able to work under minimal supervision.  Excellent communication and interpersonal skills for efficient collaboration with internal and external stakeholders. Well-organized with high attention to detail Proficiency in English  Likes to work in a multicultural, diverse and inclusive environment while embracing the Cinemo values of Respect, Innovation, Reliability and Speed

  • Customer Support Specialist

    vor 4 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Cinemo GmbH Vollzeit

    Job DescriptionCinemo GmbH is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Customer Project Management department, you will work closely with our customers to deliver our products successfully on their Android and other Automotive platforms.Key Responsibilities:Manage small-scale customer projects and...

  • Customer Support Engineer

    vor 1 Monat

    Karlsruhe, Deutschland Cinemo Vollzeit

    Position DescriptionAs part of the Customer Project Management department, you will work directly with Cinemo’s customers to successfully enable our different CORE and CARS products on their Android and other Automotive platforms. As a Customer Support Engineer / Project Leader you are involved at any stage of a project lifecycle and ensure that Cinemo...

  • Customer Support Engineer

    vor 6 Monaten

    Karlsruhe, Deutschland Cinemo Vollzeit

    Position Description As part of the Customer Project Management department, you will work directly with Cinemo’s customers to successfully enable our different CORE and CARS products on their Android and other Automotive platforms. As a Customer Support Engineer / Project Leader you are involved at any stage of a project lifecycle and ensure that Cinemo...

  • Customer Support Engineer

    vor 6 Monaten

    Karlsruhe, Deutschland Cinemo Vollzeit

    Position Description As part of the Customer Project Management department, you will work directly with Cinemo’s customers to successfully enable our different CORE and CARS products on their Android and other Automotive platforms. As a Customer Support Engineer / Project Leader you are involved at any stage of a project lifecycle and ensure that Cinemo...

  • Customer Support Specialist

    vor 4 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Cinemo GmbH Vollzeit

    Job DescriptionCinemo GmbH is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Customer Project Management department, you will work closely with our customers to deliver our CORE and CARS products on their Android and other Automotive platforms.Key ResponsibilitiesAs a Customer Support Specialist, you will be...

  • Customer Support Specialist

    vor 4 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland cinemo GmbH Vollzeit

    As a Customer Support Engineer at cinemo GmbH, you will be responsible for providing technical assistance to our customers.Key Responsibilities: Troubleshoot and resolve technical issues related to our products and services. Collaborate with cross-functional teams to identify and implement process improvements. Develop and maintain technical documentation...

  • Customer Support Specialist

    vor 1 Monat

    Karlsruhe, Baden-Württemberg, Deutschland Cinemo Vollzeit

    Job OverviewCinemo is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Customer Project Management department, you will work closely with our customers to deliver successful projects.Key ResponsibilitiesManage small-scale customer projects and contribute to complex ones throughout the project lifecycle.Proactively...

  • Customer Support Engineer

    vor 6 Monaten

    Karlsruhe, Deutschland Cinemo Vollzeit

    Position DescriptionAs part of the Customer Project Management department, you will work directly with Cinemo’s customers to successfully enable our different CORE and CARS products on their Android and other Automotive platforms. As a Customer Support Engineer / Project Leader you are involved at any stage of a project lifecycle and ensure that Cinemo...

  • Customer Support Specialist

    vor 4 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Cinemo GmbH Vollzeit

    Job OverviewCinemo GmbH is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Customer Project Management department, you will work closely with our customers to deliver successful projects and provide top-notch technical support.Key ResponsibilitiesManage customer projects from planning to delivery, ensuring timely...

  • Team Lead im Customer Support

    vor 4 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland CAS Software AG Vollzeit

    Über unsDie CAS Software AG ist ein innovativer Anbieter von CRM/xRM-Software und Expert für CPQ-Lösungen. Wir gestalten nach dem Unternehmensleitbild "Customer eXperience" Lösungen für eine bessere Zukunft.Was bieten wir dir?Gemeinsam gestalten wir deine persönliche Rolle auf Basis deiner Erfahrungen und Fähigkeiten.Unsere unternehmensinterne...

  • German Speaking Customer Support Specialist

    vor 4 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Patrique Mercier Recruitment Vollzeit

    Patrique Mercier Recruitment is seeking a skilled German Speaking Customer Support Specialist to join our team in Greece. As a key member of our customer support team, you will be responsible for providing exceptional service to our German-speaking customers.This is an exciting opportunity to grow your professional skills while enjoying the vibrant culture...

  • German Speaking Customer Support Specialist

    vor 4 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Patrique Mercier Recruitment Vollzeit

    Patrique Mercier Recruitment is seeking a highly skilled German Speaking Customer Support Specialist to join our team in Greece. As a key member of our customer support team, you will be responsible for providing exceptional service to our German-speaking customers via phone, email, and chat.This is an exciting opportunity for a motivated and...

  • Trainee Customer Support Specialist

    vor 4 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Core Laboratories Vollzeit

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Trainee Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service, coordinating and organizing tasks to ensure timely completion, and receiving and entering orders into our internal system.Key...

  • Support Engineer

    vor 4 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland CAS Software Vollzeit

    Unser AngebotWir suchen einen Support Engineer, der unseren Kunden und Partnern bei technischen Fragen zu unseren Produkten hilft.Als Support Engineer unterstützt du unsere Kunden und Partner bei der Lösung ihrer technischen Herausforderungen und führst Ursachenanalysen durch.Ihre QualifikationenAbschluss in IT oder ähnlichem BereichKundenzentriertes...

  • Team Lead Customer Support

    vor 4 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland CAS Software AG Vollzeit

    Über die RolleAls Team Lead Customer Support übernimmst du die Leitung und Organisation des Customer Support Teams am Standort Karlsruhe. Du vertrittst das Team sowohl intern als auch extern und bist für die Kommunikation auf Augenhöhe mit Kunden und Partnern verantwortlich.Deine AufgabenDie Leitung und Organisation des Customer Support TeamsDie...

  • German Speaking Customer Support Professional

    vor 3 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Patrique Mercier Recruitment Vollzeit

    We are thrilled to present an exciting opportunity for a German Speaking Customer Support Representative to join our team at Patrique Mercier Recruitment. If you have a passion for providing excellent customer service and are looking to thrive in a multicultural atmosphere, this role is for you.In this position, you will be the main point of contact for...

  • Team Lead im Customer Support

    vor 4 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland CAS Software AG Vollzeit

    Über CAS Software AGAls führender Anbieter von CRM/xRM-Software und Spezialist für Konfigurator-Lösungen, gestalten wir nach dem Unternehmensleitbild "Customer eXperience" innovative Lösungen für eine bessere Zukunft. Die Basis unseres nachhaltigen Erfolgs? Ein hohes Invest in die Potenzialentfaltung unserer Mitgestaltenden mit eigener CAS Akademie...

  • Teamleitung Customer Support

    vor 5 Monaten

    Karlsruhe, Deutschland CAS Software AG Vollzeit

    Jetzt bewerben **Gestalte mit als Teamleitung Customer Support (w/m/d)**: **So gestaltest du mit**: - Du übernimmst die Leitung und Organisation des Customer Support Teams am Standort Karlsruhe und vertrittst dieses sowohl intern als auch extern. - Du begeisterst dich für Innovationen, die neuesten Technologien und bist bereit den Status Quo zu...

  • Service Engineer

    vor 4 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Valmet Vollzeit

    At Valmet, we're seeking a skilled Service Engineer to join our team in Karlsruhe, Germany, with a focus on the Leipzig area. As a Service Engineer, you'll be responsible for performing on-site field maintenance and demand service jobs for Valmet Maxum Process Gas Chromatographs.This includes preventive maintenance, start-up and commissioning of new...

  • Customer Support Team Lead

    vor 5 Monaten

    Karlsruhe, Deutschland Papershift GmbH Vollzeit

    **Papershift** ist ein schnell wachsendes, spannendes Technologieunternehmen mit einem internationalen Team aus hoch motivierten Mitarbeitern. Wir bieten Business Cloud Software im Bereich Workforce Management an, die es unseren Kunden ermöglicht, ihre Mitarbeiter in Bezug auf die Schichtplanung, die Erfassung von Arbeitszeiten und die Verwaltung von...