Advisor Customer Care Front Office
vor 2 Monaten
JOIN OUR TEAM
As Advisor Customer Care Front Office for Denmark and Sweden, you will contact our Danish and Swedish customers and help them with inquiries related to their orders. In this role, you will support establishing our new markets and be at the forefront of driving premium customer experience. Please submit your application documents in English. This position is unlimited and located in Munich .
WHAT YOU'LL DO
being the prime contact point for our Danish and Swedish customers by phone, email, and our business WhatsApp account processing requests about payments, orders, cancellations and returns answering questions about our websites, products and the ordering process handling feedback from our customers, continuously improving our offering and shopping experience
YOU COME WITH
relevant experience in the field of customer care passion for customer satisfaction and drive to provide premium customer experiences excellent social and problem-solving skills friendly, positive and motivated personality fluency in Danish, Swedish and English
WHY WESTWING
Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get: an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions flexible working mode: roughly 60% remote, 40% in-office working policy up to 4 weeks temporary work-from-anywhere per year 30 days of paid vacation per year a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more discounted green mobility options with public transport or JobRad company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich subsidized company pension scheme “Social Impact Day” to use for doing good for environment and/or society-
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