Customer Experience Specialist

Vor 4 Tagen


Munich, Bayern, Deutschland Westwing Home & Living Vollzeit

About the Role:

We are seeking a highly motivated and customer-focused Front Office Customer Care Professional to join our team in Munich, Germany.

As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our Danish customers through various communication channels.

You will process requests related to payments, orders, cancellations, and returns, as well as answer questions about our websites, products, and ordering processes.

Your primary goal will be to deliver premium customer experiences, build strong relationships with our customers, and continuously improve our services.

What You Will Do:

  • Be the primary contact point for our Danish customers via phone, email, and WhatsApp
  • Process requests and resolve customer inquiries efficiently
  • Provide expert knowledge on our products and services
  • Handle customer feedback and contribute to ongoing improvement initiatives

Your Background:

To succeed in this role, you should have relevant experience in customer care, excellent social and problem-solving skills, and a friendly, positive attitude.

You must be fluent in both Danish and English, with a strong ability to communicate effectively with customers from diverse backgrounds.

Why Join Us:

At Westwing Home & Living, we offer a dynamic, international, and informal work environment where you can take ownership of your career growth.

We prioritize open communication, trust, and collaboration, fostering a culture that encourages innovation and creativity.

Our benefits package includes:

  • An inspiring workplace with flexible working modes (60% remote, 40% in-office)
  • Up to 4 weeks temporary work-from-anywhere per year
  • 30 days of paid vacation annually
  • A beautiful, dog-friendly office with free beverages and cafeteria options
  • Discounts on Westwing Collection items and third-party brands
  • Regular company and team events
  • Health and wellbeing offerings
  • Subsidized company pension scheme
  • Social Impact Day

Salary Information:

The estimated salary for this position is between €45,000 to €65,000 per annum, depending on qualifications and experience. This figure is based on industry standards and location-specific factors.



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