Manager Customer Service Experience Continuous Improvement

vor 4 Wochen


Düsseldorf, Deutschland Henkel Vollzeit

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

 

YOUR ROLE
  • Be responsible for all dimensions of continuous improvement initiatives within Customer Service Experience (CSX) organization in Adhesive Technologies, adopting customer centricity mindset within day-to-day activities and interactions with stakeholders
  • Support in performing and implementing techniques such as voice of the customer initiatives, journey mapping and qualitative touchpoint analysis to identify customer pain points, challenges and hurdles, and prioritize where needed
  • Support customer and market research by utilizing and/or performing customer and market research and analysis techniques on customer feedback
  • Build customer’s trust & relationship by promoting / identifying opportunities, leading the implementation of edge solutions and making best use of internal capabilities within strategic guidelines to drive customer satisfaction
  • Utilize customer relationship management system’s data, identifying standard issues and proposing enhancements 
  • Coordinate cross-functional teams (e.g., supply chain, sales, marketing, production) to align implementation of initiatives around prioritized customer segments and experience design initiatives
  • Review existing operations in a major area of work, identify opportunities and implement innovation projects, processes, cultural elements, to generate new ideas and ensure the required continuous improvement outcomes are delivered
  • Develop and propose own performance objectives (KPI’s); take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems 
YOUR SKILLS
  • Master's degree in International Business, Supply Chain Management or similar 
  • Minimum 6 years of professional experience in a similar function (Customer Service, Customer Experience, Project Management and/or Consulting)
  • Experienced in mid-size till large project management, as well as first leadership experience (small- or mid-size teams)
  • Firm knowledge of cloud-based solutions e.g. Service Cloud
  • Advanced user of SAP/ERP Systems and MS Office applications, expertise in Power BI is considered a plus
  • Resilience, strong commitment, and a proactive attitude
  • Excellent oral and written communication skills in German & English with the ability to collaborate effectively with all levels of management

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.




  • Düsseldorf, Deutschland GWD Energy Vollzeit

    OverviewGWD Energy GmbH is a one-stop service provider in development, engineering, procurement, and construction operations (DEPCO) for various new energy projects and systems. As a pioneer of clean energy and sustainable ecosystems, we focus on customized solutions ranging from distributed rooftop PV power station design, installation and construction,...


  • Düsseldorf, Deutschland Personal Excellence - Tamara Kunze Vollzeit

    Head of Customer Service (m/w) Beauty Care Leading International Chemical and Consumer Goods Company Personal Excellence is a leading HR consultancy in payment, e-commerce and customer service. We support well-known clients in recruiting executives as well as senior experts. If you share a passion for hair and beauty, this is the place to start your...

  • Head of Supply Chain

    Vor 5 Tagen


    Düsseldorf, Deutschland YOKOHAMA Europe Vollzeit

    Head of Supply Chain & Customer Service - Central Europe (m/w/d) Head of Supply Chain & Customer Service Central Europe (m/w/d) Founded in Japan in 1917, YOKOHAMA Rubber Company Limited has a wealth of experience in various industries such as tyres, marine, aerospace and other industrial products as well as an impressive global distribution network covering...


  • Düsseldorf, Deutschland Love Holidays Vollzeit

    Job DescriptionWhy loveholidays?At loveholidays, we’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away. The impact you’ll have:The role of...


  • Düsseldorf, Deutschland Rakuten Symphony Deutschland GmbH Vollzeit

    Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are now taking our mobile offering global! To support our ambitions to provide an innovative...


  • Düsseldorf, Deutschland Rakuten Symphony Deutschland GmbH Vollzeit

    Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are now taking our mobile offering global! To support our ambitions to provide an innovative...


  • Düsseldorf, Deutschland N Consulting Ltd Vollzeit

    To be responsible for overseeing Service Operations within the organization to ensure they align with strategic goals and are executed successfully, which include planning, coordinating resources, tracking progress, managing risks, communicating with stakeholders, and facilitating collaboration among team members. To also play a key role in resolving...


  • Düsseldorf, Deutschland Forescout Technologies Inc. Vollzeit

    What We DoManaging cyber risk, together – As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks...


  • Düsseldorf, Deutschland YOKOHAMA Europe GmbH Vollzeit

    Teamlead Customer Service / Vertriebsinnendienst (m/w/d) based in our Head Office in DüsseldorfFounded in Japan in 1917, YOKOHAMA Rubber Company Limited has a wealth of experience in various industries such as tyres, marine, aerospace and other industrial products as well as an impressive global distribution network covering all continents. YOKOHAMA Europe...


  • Düsseldorf, Deutschland Personal Excellence - Tamara Kunze Vollzeit

    Head of Customer Service (m/w) Beauty Care Leading International Chemical and Consumer Goods Company It’s not our work – it’s our passion! Personal Excellence is a leading HR consultancy in payment, e-commerce and customer service. We support well-known clients in recruiting executives as well as senior experts. Due to our specific market...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Vodafone GmbH Vollzeit

    Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, die besser vernetzt, inklusiver und nachhaltiger ist. Denn für uns ist Technologie nur so stark wie die Menschen, die sie nutzen. Sei dabei und lass uns gemeinsam die Welt von morgen gestalten. Duales Studium in Customer Experience & Operations in Düsseldorf...


  • Düsseldorf, Deutschland Henkel Vollzeit

    Henkel ist ein Unternehmen, das sowohl im Industrie- als auch Konsumentengeschäft durch Tradition und Pioniergeist geprägt ist. Hilf auch Du dabei, das Leben von Millionen Menschen jeden Tag neu zu gestalten und zu verbessern. Wenn Du es liebst, den Status quo in Frage zu stellen, dann werde Mitglied unserer Community von über 50.000 Pionieren auf der...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Danaher Corporation Vollzeit

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Client Service Manager

    vor 4 Wochen


    Düsseldorf, Deutschland Bergen Logistics Vollzeit

    Client Service Manager Hybrid Düsseldorf, North Rhine-Westphalia, GermanyGERFull time OverviewApplication Description Bergen Logistics is a logistics service provider with a focus on fashion and lifestyle brands. Originally based in the United States, our European branch for Bergen Logistics is the starting point of our growth ambitions to the...


  • Düsseldorf, Deutschland Cepheid Vollzeit

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...


  • Düsseldorf, Deutschland Danaher Vollzeit

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Mölnlycke Health Care Vollzeit

    JOIN US AND MAKE A DIFFERENCEDo you want a career that impacts millions of people for the good? At Mölnlycke, you'll be helping to equip medical professionals with solutions to improve outcomes for patients. And you'll develop your career in a growing organisation with an inspirational culture – where you'll be recognised for the results you've achieved. ...


  • Düsseldorf, Deutschland Bergen Logistics Vollzeit

    Bergen Logistics is a logistics service provider with a focus on fashion and lifestyle brands. Originally based in the United States, our European branch for Bergen Logistics is the starting point of our growth ambitions to the rest of Europe.The Client Service department is the link between the warehouse and our customers (B2B). Bergen Logistics is an...


  • Düsseldorf, Deutschland Altorecruit Vollzeit

    The Services Coordinator Northern Europe plays a pivotal role in ensuring seamless coordination and resource management for our client spacialize in Inspection Services in the region, requiring strong organizational skills, proactive communication, and a business-oriented approach. Reporting to the Services and Sales Manager Northern Europe, this role...


  • Düsseldorf, Deutschland Vodafone GmbH Vollzeit

    Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, die besser vernetzt, inklusiver und nachhaltiger ist. Denn für uns ist Technologie nur so stark wie die Menschen, die sie nutzen. Sei dabei und lass uns gemeinsam die Welt von morgen gestalten. Duales Studium in Customer Experience & Operations in Düsseldorf...