Head of Customer Service Support

vor 2 Wochen


Düsseldorf, Deutschland Personal Excellence - Tamara Kunze Vollzeit

Head of Customer Service (m/w) Beauty Care
Leading International Chemical and Consumer Goods Company
Personal Excellence is a leading HR consultancy in payment, e-commerce and customer service. We support well-known clients in recruiting executives as well as senior experts. If you share a passion for hair and beauty, this is the place to start your career.
Head of Customer Service (m/w) Beauty Care
The Customer Service team, as a part of Supply Chain, ensures that they meet or exceed the company’s commitment to their customers through the efficient management and development of the order-to-cash process, as well as the prompt resolution of customer issues. The Customer Service
The Customer Service team also takes care of strategic Customer Collaboration Management by working on dedicated customer projects and improvement strategies.
Supervise the activities of the customer service administrators to maintain and enhance customer relationships and ensure a well-working OTC-process
Support business growth through developing efficient and high-performing customer service & collaboration
Handle complex and escalated customer service issues
Interact with internal and external customers to resolve issues and work together with your Customer Collaboration Manager on strategic projects
Develop and maintain pro-active business relationships with customers, key account management, stakeholders in Supply Chain and the German management team
Lead and develop a team of 10 employees
Support the team to achieve defined targets and maximize customer satisfaction
5-7 years of relevant experience in a supply chain function, preferably customer service

University degree in Business Administration, ideally focused on supply chain management
Experience in a team leader role
Team-oriented, flexible and analytical personality as well as a high degree of self-initiative
Firm knowledge of MS-Office; especially profound Excel skills are required
Experience with SAP is highly advantageous
Fluent German and English



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