Customer Service Representative
Vor 6 Tagen
We are seeking a highly skilled and customer-focused professional to join our team at Gant Dach GmbH as a Customer Support Agent Dutch/English. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various digital channels.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and chat
- Utilize customer service tools such as Salesforce Service Cloud and Marketing Cloud to manage customer interactions
- Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with industry trends and best practices in customer service to continuously improve our service standards
Requirements:
- Fluent Dutch and excellent English language skills
- Previous experience in customer service or a related field
- Strong problem-solving and communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong customer service skills and a passion for delivering exceptional customer experiences
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A chance to work with a leading brand in the industry
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