Service Operations Team Leader

vor 1 Monat


Holzwickede, Nordrhein-Westfalen, Deutschland NextPharma Vollzeit

NextPharma Logistics, a key player in the pharmaceutical logistics sector, is dedicated to delivering exceptional services to clients within the healthcare industry. With a workforce of around 200 professionals across multiple locations, we pride ourselves on our commitment to service excellence, adaptability, and an entrepreneurial mindset. Our team members enjoy a collaborative work environment, ample opportunities for professional development, and a wide array of responsibilities.

At NextPharma Logistics, we embrace diversity and international collaboration, providing outstanding career opportunities. Our core values of SPEED, PASSION, and SERVICE guide our daily operations.

We are currently seeking a:

Customer Service Team Leader (m/f/d)

What We Offer:

  • Engaging and diverse responsibilities
  • Stable employment
  • Creative autonomy supported by flat organizational structures
  • Retirement benefits
  • Exclusive discounts from partner companies
  • Annual holiday and festive bonuses
  • Internal training programs via NextAcademy
  • Regular fruit days for employees

Your Responsibilities:

  • Leading and managing the Customer Service team (approximately 25 staff members)
  • Ensuring efficient operations in daily activities
  • Integrating new client requirements into everyday processes
  • Monitoring team performance to achieve service level agreements
  • Evaluating existing workflows and identifying areas for improvement
  • Providing reports to the Head of Customer Service

What You Should Bring:

  • A completed commercial training program or relevant degree
  • Several years of experience in order processing or customer service, preferably within the medical or pharmaceutical fields
  • Leadership experience is advantageous
  • A strong focus on customer satisfaction and a positive demeanor
  • Ability to work collaboratively, demonstrate flexibility, and show commitment
  • Excellent organizational skills and assertiveness
  • Capability to manage remote teams across various locations

Are you prepared to take on your next professional challenge?



  • Holzwickede, Nordrhein-Westfalen, Deutschland NextPharma Vollzeit

    NextPharma Logistics, a key player in the NextPharma Group, specializes in providing logistics solutions for the healthcare sector. With a dedicated workforce of around 200 professionals across multiple locations, we are recognized as a premier pharmaceutical logistics provider in the D-A-CH region. Our global clientele appreciates our commitment to service...


  • Holzwickede, Nordrhein-Westfalen, Deutschland NextPharma Vollzeit

    NextPharma Logistics, a key player in the pharmaceutical logistics sector, is dedicated to delivering exceptional services to clients within the healthcare industry. With a workforce of around 200 professionals across multiple locations, we pride ourselves on being a prominent logistics provider in the D-A-CH region. Our clients appreciate our commitment to...


  • Holzwickede, Nordrhein-Westfalen, Deutschland NextPharma Vollzeit

    **About NextPharma Logistics**NextPharma Logistics is a part of the NextPharma Group, offering services to customers across the entire healthcare industry. With around 200 employees at five locations, NextPharma Logistics is one of the leading pharmaceutical logistics companies within the D-A-CH region. Our international customers appreciate our relentless...


  • Holzwickede, Nordrhein-Westfalen, Deutschland NextPharma Vollzeit

    **About NextPharma Logistics**NextPharma Logistics is a part of the NextPharma Group, offering services to customers across the entire healthcare industry. With around 200 employees at five locations, NextPharma Logistics is one of the leading pharmaceutical logistics companies within the D-A-CH region. Our international customers appreciate our relentless...


  • Holzwickede, Nordrhein-Westfalen, Deutschland NextPharma Vollzeit

    NextPharma Logistics, a key player in the pharmaceutical logistics sector, delivers essential services to clients within the healthcare industry. With a dedicated workforce of around 200 professionals across multiple locations, we are recognized for our commitment to service excellence, adaptability, and entrepreneurial mindset. Our team members enjoy a...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Rhenus Assets & Services GmbH & Co. KG Vollzeit

    Rollenbeschreibung:Als Team Lead Workday Solution bei Rhenus Assets & Services GmbH & Co. KG übernimmst du eine zentrale Rolle in der Implementierung unserer internationalen Systeme. Du bist verantwortlich für die operative Führung des Reporting Leads und arbeitest eng mit unseren Geschäftsfeldern zusammen, um globale Standards zu setzen und unsere...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Rhenus Assets & Services GmbH & Co. KG Vollzeit

    Rollenbeschreibung:Als Team Lead Workday Solution bei Rhenus Assets & Services GmbH & Co. KG übernimmst du eine zentrale Rolle in der Implementierung unserer internationalen Systeme. Du bist verantwortlich für die operative Führung des Reporting Leads und arbeitest eng mit unseren Geschäftsfeldern zusammen, um globale Standards zu setzen und unsere...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Rhenus Assets & Services GmbH & Co. KG Vollzeit

    Rollenbeschreibung:Als Team Lead Workday Solution bei Rhenus Assets & Services GmbH & Co. KG übernimmst du eine zentrale Rolle in der Implementierung unserer internationalen Systeme. Du bist verantwortlich für die operative Führung des Reporting Leads und arbeitest eng mit unseren Geschäftsfeldern zusammen, um globale Standards zu setzen und unsere...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Rhenus Assets & Services GmbH & Co. KG Vollzeit

    Rollenbeschreibung:Als Team Lead Workday Solution bei Rhenus Assets & Services GmbH & Co. KG übernimmst du eine zentrale Rolle in der Implementierung unserer internationalen Systeme. Du bist verantwortlich für die operative Führung des Reporting Leads und arbeitest eng mit unseren Geschäftsfeldern zusammen, um globale Standards zu setzen und unsere...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Rhenus Assets & Services GmbH & Co. KG Vollzeit

    Über unsRhenus Assets & Services GmbH & Co. KG ist ein weltweit operierender Logistikdienstleister mit Mitarbeitern in über 70 Ländern. Wir managen komplexe Supply Chains und bieten unseren Kunden innovative Mehrwertdienste.Unsere HerausforderungAls zentrale Einheit dient die Rhenus Assets & Services den dezentralen Geschäftsfeldern als interner...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Rhenus Assets & Services GmbH & Co. KG Vollzeit

    Übernahme von VerantwortungAls Team Lead Workday Solution übernimmst du die operative Rolle des Reporting Leads im Rahmen unserer internationalen Systemimplementierung. Du bist verantwortlich für die Workday Product Owner und das Servicedesk Team.Entwicklung von Workday-Anwendungen Gemeinsam mit dem Team entwickelst du die Workday-Anwendung weiter, indem...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Rhenus Assets & Services GmbH & Co. KG Vollzeit

    Übernahme von VerantwortungAls Team Lead Workday Solution übernimmst du die operative Rolle des Reporting Leads im Rahmen unserer internationalen Systemimplementierung. Du bist verantwortlich für die Workday Product Owner und das Servicedesk Team.Entwicklung von Workday-Anwendungen Gemeinsam mit dem Team entwickelst du die Workday-Anwendung weiter, indem...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Rhenus Warehousing Solutions SE & Co. KG Vollzeit

    About Rhenus Warehousing Solutions SE & Co. KGWe are a leading logistics service provider with a global presence, employing over 40,000 people in more than 70 countries. Our expertise lies in managing complex supply chains and offering innovative additional services to our customers.Our BusinessWe are one of the top outsourcing partners for industry and...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Rhenus Assets & Services GmbH & Co. KG Vollzeit

    About Us:As a prominent player in the logistics sector, Rhenus Assets & Services GmbH & Co. KG operates on a global scale with a workforce of 39,500 across more than 60 nations. We specialize in managing intricate supply chains and delivering innovative, value-added services to our clientele. Role Overview:In our centralized marketing division, we act as a...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Rhenus Warehousing Solutions Global GmbH & Co. KG Vollzeit

    About Rhenus Warehousing Solutions Global GmbH & Co. KGWe are a leading logistics service provider with a global presence, managing complex supply chains and offering innovative services to our customers. Our company is committed to sustainability and is looking for a dedicated professional to lead our sustainability efforts.Job SummaryWe are seeking a...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Rhenus Warehousing Solutions Global GmbH & Co. KG Vollzeit

    About Rhenus Warehousing Solutions Global GmbH & Co. KGWe are a leading logistics service provider with a global presence, managing complex supply chains and offering innovative services to our customers. Our company is committed to sustainability and is looking for a dedicated professional to lead our sustainability efforts.Job SummaryWe are seeking a...


  • Holzwickede, Nordrhein-Westfalen, Deutschland NextPharma Vollzeit

    NextPharma Logistics, a key player within the NextPharma Group, specializes in providing comprehensive services tailored for clients in the healthcare sector. With a dedicated workforce of approximately 200 professionals across multiple locations, we have established ourselves as a premier pharmaceutical logistics provider in the D-A-CH region. Our global...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Sonepar Vollzeit

    Sonepar Deutschland Information Services GmbH is seeking a skilled and motivated Supply Chain IT Project Leader (m/f/d) to enhance our IT Supply Chain Management team.Key Responsibilities:Serve as the primary technical liaison for the Logistics/SCM divisionEvaluate Logistics workflows to pinpoint optimization opportunities with an emphasis on Automation &...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Sonepar Vollzeit

    Sonepar Deutschland Information Services GmbH is seeking a skilled and committed Supply Chain IT Project Leader (m/f/d) to become part of the IT Supply Chain Management team.Key Responsibilities:Serve as the primary technical liaison for the Logistics/SCM divisionEvaluate Logistics workflows to pinpoint optimization opportunities with an emphasis on...


  • Holzwickede, Nordrhein-Westfalen, Deutschland Rhenus Assets & Services GmbH & Co. KG Vollzeit

    Position Overview: International Corporate Finance ControllerAs a key member of the financial leadership team, you will be responsible for overseeing and enhancing the financial processes across our international operations.Collaborate with a premier logistics organization with a presence in over 60 nations.Engage in a team that establishes worldwide...